- Report: #713894
Complaint Review: American Auto Shield LLC - Arvada Colorado
Reported By:
James -
Evergreen, Colorado, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
American Auto Shield LLC
5695 Yukon Street Arvada, 80002 Colorado, United States of America
Phone:
1-800-531-1925
Web:
http://www.americanautoshield.com
Categories:
Business Rating:
(0)
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American Auto Shield, LLC Motor Vehicle Division Factory Warranty Expiration Notice Arvada, Colorado
This official looking letter with the infamous "FINAL NOTICE" stamped on it makes it sound like you need to call 1-866-503-4680 right now to extend your factory warranty. The biggest problem I have with this letter is that on the front and top of this letter it says "MOTOR VEHICLE DIVISION" (with the U.S. seal no less!) which sounds like it's from your local DMV and maybe it's even required by law that you get your warranty extended. Only by reading the fine print do you find that this is a "special limited time offer" from American Auto Shield, LLC. I'm guessing it comes from AAS's motor vehicle division but it's extremely misleading to put "MOTOR VEHICLE DIVISION" on this warranty offer.
While this isn't illegal it's in poor taste, don't patronize a company with such deceptive mail tactics.
While this isn't illegal it's in poor taste, don't patronize a company with such deceptive mail tactics.
4 Updates & Rebuttals
James
Evergreen,Colorado,
USA
You need more standards
#2Author of original report
Wed, June 29, 2011
This sounds like an excuse to cover your own culpability while doing nothing to prevent it from continuing. A responsible company would say something to the effect of "We realize that some of our contract sales companies have aggressive sales tactics which we do not endorse and are taking the following steps to remedy the situation. (List of things like asking callers how they found out about the deal, what the deal said, who referred them, etc... and making sure they know they are under NO obligation to purchase.)?
kc8iep
Wickliffe,Ohio,
United States of America
Same letter, different company
#3Consumer Comment
Mon, June 27, 2011
I received the same exact letter but there is no company name on it. When I called the number (866-503-4680) someone said it was "Enterprise Auto Protection" so I'm not sure if it's the same company just using two names or someone reselling different warranty loans. Either way whoever is doing it should be shut down.
mr rik
miami,Florida,
USA
Sounds like
#4Consumer Comment
Thu, June 23, 2011
a bunch of scumbags!
Paul
Arvada,Colorado,
U.S.A.
clarification
#5REBUTTAL Owner of company
Thu, June 23, 2011
We have nothing to do with contract sales. The customer should be careful to make complaints against the right company. We do not do any mailings and don't sell contracts directly.
