Brb28054
kannapolis,#2Author of original report
Thu, March 28, 2013
Robert - because they said in a voice mail msg they "needed to record " a statement did not state they "were going to- with or without " my consent. One may think im making a big deal of this and im not. Im trying to prove a point. I as the insured expect to be treated as the consumer. These people treat you as though your guilty until proven innocent. Im the victim and now they want to turn the claim over to SIU. If they have the audacity to treat us like criminals, I have the ability to protect my rights as well.
You are correct, the adjuster did not record mine and her conversation. She recorded my boyfriend and hers. And me talking in the background to Tony in my house not aware THAT conversation was being recorded being she told me she just had a couple questions for Tony. I stated earlier and will again, Florida is a 2 party consent state requiring everyone in the party to a conversation to consent to a recording. It's not up to me to ask "is this being recorded", the person calling has the obligation to inform the called party they are being recorded.
To clarify - I do not think anything I stated was used against me in the sense i thought I said something wrong, rather, I felt because I did not agree to a recording myself maybe used against me. As well, on the contrary Robert, you stated,
"is basically a BS argument. Because these corporations will NEVER allow anyone to record them, and since a lot of people know that." 1st. Im not a president of a corporation and have no idea what they allow and what they do not. 2nd, i have learned after speaking to an attorney ( wish I would have known then) whether they allow it or not, once they stated it would be recorded, i was well within my rights to record the conversation also, but again, I didnt know that.
Laws are put in place for a reason and does not exclude big corporations from following the laws.
It does bother me that after 3 weeks, I complain about the recording, then they want to turn it over to SIU as if to prove a point!
you state:
"There is one final saying you probably should think about...to basically paraphrase an old saying you probably should think about.."The lady doth protest too much". I underlined the two statements you made that show you seem a bit too eager to provide information. That is sometimes seen as actually worse then not providing information. Whether or not your claim is legitimate, you never give any company more than they are asking for. If you overwhelm them with paperwork and "proof" that proof may start tocontradict each other and make it very easy to deny a claim."
Ive highlighted and bold-faced your quote above and respond: Im well aware of that statement. And upon filing the claim read the policy and wanted to have any and all information available in advance as to not prolong the process. Aware of the statement: "DAMNED IF YOU DO, DAMNED IF YOU DONT?".. It seems if you dont send enough required information, your lying or hiding something, if you send more than enough, it seems you are eager!..
It is not enough a person gets burglarized but to be treated as if you have done something wrong is not kosher to say the least. If a company OR ANYONE for that matter, wants to treat someone like they have committed a crime, you d**n well better be sure you have not committed one either is all i am saying.
Robert
Irvine,#3Consumer Comment
Wed, March 27, 2013
You are in a "gray area". They did inform you on the Voice Mail that they would need to do a record conversation. It also appears that when they were dealing with you they honored your request and did not record the conversation. You then put your bf on the phone and left. He then apparently consented to being recorded when you were outside.
You could have easily informed Tony to inform me the call was being recorded but you didnt and knowing that I previously stated I would not do a recorded statement on the phone
- And perhaps you could have informed Tony that you did not want to be recorded, or perhaps you could have asked if the phone call was being recorded when you came back in. With the fact that they appeared to honor your original request, and you left when he was on the phone. Trying to make any claim that it was intentional is probably not going to go anywhere.