Complaint Review: American Custom Doors - Patrick Wethington - New Braunfels Texas

I found this company that designed and made custom iron doors for exterior and interior. I wanted these iron doors in my formal foyer to keep children and dogs out of the formal areas of my home. The contractor came to my home in New Orleans on his way to install doors in Florida. I got to see the quality of the work and he took measurements and I gave him a piece of my wallpaper to incorporate into the door design. In October 2007, I sent him the signed contract along with $2300 for the deposit. My doors were going to be ready the first of the year. Well, that came and went, along with many excuses. Now we were going into February, but the doors were going to be made, AND I was going to get a discount because of the delay. So, now February comes and goes, and at the end of March I was told the problems with the manufacturer were resolved and the doors were going to be made. Okay, so now April, and May have come and gone and I finally filed a complaint with the BBB of San Antonio against Patrick Wethington of the company American Custom Doors. In previous emails and cell phone conversations he had told me he does not give refunds. I guess he also figured he would not make the doors and keep my money. I searched online for any information and I found him on Reunion.com and emailed him there and finally got a response. I was emailed and told he was going to refund my money but have not heard anything in a week. Considering it has been since October that my money has been in his account, I am ready to press forward to the next step. Cant figure out what the problem was, but other industry companies have told me the doors should have been ready in 6 weeks. Additionally he has listed on his website (since shut down) that he was an authorized dealer for 2 companies that have never heard of him. He listed their pictures and names illegally. They have contacted him and he has removed their images and his website is inactive.

Do yourself a favor and dont make the same mistake I have made. If you have had any problems with the same company you can contact the BBB of San Antonio. Tammy Lindner is the dispute resolution agent I am dealing with.

UPDATE: Patrick Wethington contacted the BBB on the last day he had to resolve the complaint and said that he didnt own the company American Custom Doors and it went out of business, BUT that he now owns American Custom Doors, INC and he would make the doors. Now, I know his name was on the contract, he cashed the check, he faxed me the contract, BUT, he didnt own the company and now he owns the same company that has been incorporated. This was after he emailed me and said he would refund my $$. So, now he is chickening out on the refund. One of the companies that he listed on his now defunct shut down website - Glass Craft Doors, said they had never heard of him and that he had copied and put their images on his website. He took them down since and his website is under construction. I will let you know if I get my money back, but I would not do business with him at all.

1angryhousewife

Metairie, Louisiana

U.S.A.