Jessica
Miami,#2UPDATE Employee
Mon, March 29, 2004
What did American Express send you in response to your claim? Did you just ask for signed support for the charge? Or did you advise them you were disputing the charge and did not want to pay for it? a lot of people dispute charges and just need support for their taxes or records. Either way, you need to be persistent and contact them again. Make it clear that you do not want to pay this (and are not just looking for support for your records). Send in a certified letter describing your claim in detail. How did they obtain your credit card? Did Amex provide you with your correct information (name and address with account number or signed charge receipt)? If they provided something signed and it is not your signature, in the letter, tell them you want a fraud investigation set up. Otherwise, if they have all of your information and you never gave this info to the merchant, first of all, make sure you get your card replaced, second, write that letter and be detailed about your claim and how they may have obtained your card number and if it was a telemarketing scam, be detailed about what they were supposed to provide. Make sure you write that letter, be persistent and you will get some credit if not all (they do not want to lose cardmembers). Also, call the number on your card, ask for Establishment Services, call them and urge them to stop doing business with this merchant. You may help this from happening to someone else!