- Report: #416143
Complaint Review: American Express - Weston Florida
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Author Confirmed
Why?
American Express
2965 West Corporate Lakes Blvd Weston, 33331-3626 Florida, U.S.A.
Phone:
800-528-4800
Web:
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American Express AmEx allowed fraudulent use of my card for 10 YEARS and said that it was all legal Weston Florida
In 1998, I used my American Express card to buy a years' subscription to an online continuing education site. It wasn't that great, so I didn't renew. They charged my card anyway. I disputed it, Amex reversed it. No problem, right? Wrong.
3 years later, I see that the same CEU company has charged my AmEx account. I report it as fraudulent, its reversed. They re-charge it every other month for the next 6 months, and I have to carefully monitor my bill and dispute it. I complain to AmEx, because this is fraudulent use. I report the card stolen and get a NEW account number. The fraudulent use continues. I complain to AmEx, and they tell me that there is nothing they can do.
Fast forward 10 years. I have been fighting fraudulent charges not only through my old AmEx green account, but AmEx allows this company to charge my new AmEx blue account WITHOUT my permission. Each time I contest the charges, I am reimbursed charges. I get tired of fighting and cancell my account.
6 months later, I get a collections notice. AmEx had allowed that same company to charge my account AFTER I had closed the account. When I call to complain, I'm told, "If you had reported it stolen, we could have prevented this, but you only cancelled the card. We allow charges by certain companies for 6 months after the account is closed."
So even though I have a 10 year DOCUMENTED history of fraudulent use of my account by this company, and I told you when I cancelled my card that the continued fraudulent use was WHY I was cancelling- yet AmEx STILL allowed the account to be charged by the same company?
Why is this not sounding kosher?
Lili
Chinle, Arizona
U.S.A.
3 years later, I see that the same CEU company has charged my AmEx account. I report it as fraudulent, its reversed. They re-charge it every other month for the next 6 months, and I have to carefully monitor my bill and dispute it. I complain to AmEx, because this is fraudulent use. I report the card stolen and get a NEW account number. The fraudulent use continues. I complain to AmEx, and they tell me that there is nothing they can do.
Fast forward 10 years. I have been fighting fraudulent charges not only through my old AmEx green account, but AmEx allows this company to charge my new AmEx blue account WITHOUT my permission. Each time I contest the charges, I am reimbursed charges. I get tired of fighting and cancell my account.
6 months later, I get a collections notice. AmEx had allowed that same company to charge my account AFTER I had closed the account. When I call to complain, I'm told, "If you had reported it stolen, we could have prevented this, but you only cancelled the card. We allow charges by certain companies for 6 months after the account is closed."
So even though I have a 10 year DOCUMENTED history of fraudulent use of my account by this company, and I told you when I cancelled my card that the continued fraudulent use was WHY I was cancelling- yet AmEx STILL allowed the account to be charged by the same company?
Why is this not sounding kosher?
Lili
Chinle, Arizona
U.S.A.
3 Updates & Rebuttals
D K
Jacksonville,Florida,
U.S.A.
No rip off by anyone here
#2Consumer Comment
Fri, January 30, 2009
There was no rip off here. You signed up for something and by the sounds of your report, never called them to cancel. They had every right to keep charging you. It is not AmEx's responsibility to stop those charges, it is yours. The only rip off here is from YOU if you did not call to cancel and are reporting charges are fraudulent to your credit card company, when in fact, they are NOT>
D K
Jacksonville,Florida,
U.S.A.
No rip off by anyone here
#3Consumer Comment
Fri, January 30, 2009
There was no rip off here. You signed up for something and by the sounds of your report, never called them to cancel. They had every right to keep charging you. It is not AmEx's responsibility to stop those charges, it is yours. The only rip off here is from YOU if you did not call to cancel and are reporting charges are fraudulent to your credit card company, when in fact, they are NOT>
Robert
Irvine,California,
U.S.A.
Did I miss something?
#4Consumer Comment
Mon, January 26, 2009
Where is the report on the company that is continually charging your card?
