Alinta1970
Columbus,#2Author of original report
Tue, April 22, 2008
I am responding to the rebuttal from Brent on my complaint against one of his stores. I was not upset if my furniture had to be ordered. I was upset because not on just one occassion but many occassions I was lied too. My stuff was being transfered in from another store from out of state not being ordered from the manufactor. Amazing how though when it was ordered from the manufactor I had in a week or less. Why that couldnt have been done in Feb when I originally bought the stuff is beyond me. I will not ever go to that store again and I will tell anyone and everyone that wants to listen my story and how bad their customer service is. Thanks, Alinta1970
Brent Pugh
Columbus,#3UPDATE Employee
Sun, April 20, 2008
American Freight sincerely apologizes for any inconvenience that may have been caused during a visit our one of our locations. Unfortunately, product is not always readily available and must sometimes be ordered. We are constantly adjusting our on hand inventory to best accommodate our guests. We try to receive product as quickly as possible. American Freight can not control arrival dates of merchandise other than what is specified by the manufactures. Constant training is a regular practice in our daily routine, and is used to insure customer satisfaction. All record show as of 04/14/08 everything has been received by this customer. Please except our apologies as we promise to continue to strive for excellence.
Alinta1970
Columbus,#4Author of original report
Wed, April 16, 2008
Well I finally got my end table leg and am completely done with American Freight for good. Whats funny is they had to order a new set in to give me the leg and that set came so damaged the one side of the coffee table was broken off, so they have to file a claim anyways for damaged mdse. I am just happy to be done with them and will never buy anything from them again.
Alinta1970
Columbus,#5Author of original report
Tue, April 08, 2008
So I still do not have my end table leg. I called the store and asked for a Corporate number to call, I was given this number 419-544-1961, I called that number and who answers but Brent stating he had that number forwarded to his phone cause he was out in the field. I was told that if he didnt find my end table leg that they would just order a new one and take a leg off of that and then they would deal with getting the replacement. I think that should have been done 2 months ago but apparently the customer isnt right when it comes to Brent. I will NEVER NEVER use American Freight again!!!