penny
Humble,#2Consumer Comment
Sun, August 26, 2012
I have been dealing with this company for years now! My mother has a home and almost lost it a few years ago when she lost her job. I left the country for two years for school and came back she was a few months behind on her payments. I attempted to get information from this company so I could access her info and pay on her home. It took months, many lost documents and refusal to give any information over the phone at all. I was trying to get her caught up, but they refused to listen.
Finally, after months of paperwork I was allowed to speak to someone on the phone regarding her account. They still proceeded to be very stingy with any information.
She has been on time with her payments for over two years now, almost three, but no matter how much she pays her amount is not getting any lower. I contact them and they have some excuse always, or I oddly get cut off from the phone line. I attempted to get her payments lowered as well, applying for the "making home affordable" and again, lost paperwork, they can't find my faxes, etc. It is just never ending!
I am looking into getting a new company to take over the mortgage or find a good lawyer to research this for me.
I have had enough! If you have any more information or would like to contact me regarding this please let me know. This company recently changed their name, but they cannot hide the negative things they have done.
jbirge
Tucson,#3Consumer Comment
Wed, June 16, 2010
Your story is identical to mine. I went through the process 3 times in 2 years and have never ever been so agravated in all my life. I'm sorry you lost your house, we are loosing ours as well. Dealing with this comany has been the worst experience of my life and I am actually looking forward to never having to deal with them anymore. I think I will rent for the rest of my life just to avoid mortgage companies from now on.
Susan
This City,#4Consumer Comment
Fri, April 09, 2010
You say you faxed things. What you don't say is if you ever made a payment after seeking help.
Reading on the AHMI site it is not a miracle worker or a free ride. Nor is Hope Now or Project Lifeline. They cant help you if you don't help yourself.