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  • Report:  #479078

Complaint Review: American Home Shield / Wells Fargo - Herndon Virginia

Reported By:
Regina - Herndon, Virginia, USA
Submitted:
Updated:

American Home Shield / Wells Fargo
2712 Copper Creek Rd. Herndon, 20171 Virginia, United States of America
Phone:
5716430554
Web:
N/A
Tell us has your experience with this business or person been good? What's this?

I was never contacted by AHS with any offer, they never sent any receipt or contract; but I was billed $43 extra on my mortgage bill by Wells Fargo. I first called Wells Fargo and they said it was not their charge and I would have to contact AHS myself. Since I did not have number, Wells Fargo Mortgage provided it for me.

 Once I called AHS in mid-July they told me my name was taken off the subscribers list and I would be reimbursed for the full amount paid.

 This month (August) my Wells Fargo bill listed another charge for AHS, meanwhile, AHS sent me a letter July 21 saying that my "contract" entitled them to charge me one month's payment for "prorated charges and administrative" fees. But I had never gotten or signed a contract,and was told earlier in the month that I would be repaid in full.



1 Updates & Rebuttals

justagirl7386

USA
Blame your realtor

#2

Sun, August 16, 2009

AHS never contacted you because the real estate agent who sold you your home initiated the contract.  I'm sure somewhere in the pile of information you were given at the closing there is reference to the AHS contract.  I'd contact the realtor to confirm he/she applied for the coverage.

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