Complaint Review: American Homes 4 Rent - Nationwide

I selected a property management company for a move from the northeastern part of the United States, to the southeastern part of the United States.  I have used property management companies in the past, and have always been pleased with the quality of services provided.  That is, until renting with American Homes 4 Rent.  I arrived in Charlotte, NC, met with a staff from American Homes 4 Rent.  Although she was pleasant, she was cavalier about the condition of the home.  The home was filthy, although cleaned out, but the floors were filthy, not swept or washed, the window sills had dead bugs on them, the bathrooms had hair in the tub and sink from previous tenants, the lawn and yard had not been mowed or raked in several months, as it was covered with leaves, and branches, as well as overgrown lawn.  There was no screen on the sliding glass doors, and when i inquired about the missing screen door, the staff replied "Well, you can aways buy a screen door."

When i asked why the house hadn't been cleaned prior to my arrival, the staff claimed it had, even though she could see the muddy foot prints on the hardwood floors, as well as the dust and dirt around the house.

After living there for several months, i began to receive water bills through their conservice department in excess of $1,200.00 for one month.  I tried, 6 times, to resolve this, and get an idea as to why my water bill jumped from $37.00 the previous month to $1,243.00 the following month.  I repeatedly put in service order requests, and spent countless hours on the telephone with Conservice, as well as American Homes 4 rent, and to no avail.  After more than 2 months, and now a total of $1,900.00 in water and sewage bills, they finally sent out a plumber to look at the water usage.  As i was challenging the water bills, American Homes 4 Rent, took the liberty, without my permission, to pay the water and sewage using from an old, leaky toilet, out of my account.  When i asked about this, they insisted i had authorized the payment, which i had not.

When there was a rodent of some kind in the attic, i sent in a service request for them to look into it.  They never responded, and when i contacted them for the third time about this, they told me i was responsible for the removal of rodents.

When the airconditioner was not working, again, i sent in an order for service, which they again, told me i was responsible for.  I paid $150.00 for the airconditioner to be fixed.

They provide absolutely no maintenance, no services, and do not respond to issues within or around the home.  Eventually, i asked that they just sign the deed over to me since i was expected to act as a home owner, not a tenant.  This was, by far, the worst rental experience i have ever had, and would never rent from them again, under any circumstances.  I have never written a complaint about a company, but this was such a bad experience, that i felt i needed to warn others about renting from them. 

Lastly, i moved out more than 30 days ago, and still have not received my security deposit, or any word from them as to when i may expect it, if at all.