Jeanene
Coldspring,#2Consumer Comment
Mon, June 13, 2011
I find it hard to believe that this complaint is unfounded since I had a very similar experience with this company as recently as last week (6/10/2011)! I ordered a part from AmericanHVACparts over the phone, and they shipped the wrong part. Now they are refusing to take it back! I plan on calling them again this week, and filing several reports of my own on this website, the Better Business Bureaux, the local new station's website, and and any other consumer websites I can find. The way this company handles customer service is absolutely ridiculous! I have never dealt with a company this unprofessional and crooked in all my life! BUYER BEWARE! Do NOT do business with this company!
American Hvac Parts
Rancho Cucamonga,#3REBUTTAL Owner of company
Wed, May 28, 2008
American HVAC Parts strives to give complete customer satisfaction, and provides free technical support. This particular problem was a result of a lack of communication with the customer providing proper model/serial numbers to our staff, and the part was returned. It is our policy to charge a 25% restocking fee when the customer returns a part that was ordered incorrectly, however this customer was eventually refunded 100% of his payment, and the case was closed.