- Report: #1101310
Complaint Review: american moving & storage - Select State/Province
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american moving & storage
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american moving & storage Lied and did not deliver my home contents as promised - Family flew in to help elderly parents and left without helping Ft. Lauderdale fl
My parents used this company to pick up the contents of their home in Florida, store them for 1 month and deliver to their new home in Nevada. Sounds great on the phone when they tell you they can do it no problem and competitive price. All h*** breaks loose when they try to execute.
When my parents called to have their belongings picked up - a week in advance - they were told next Friday all set. When the movers did not show up on Friday, they were told they needed a 2 day window for pickup and it would be picked up tomorrow, Saturday. The good news was that it was picked up on Saturday and my parents still owned the home.
Now it comes time to get the delivery. My father again calls up a week in advance and asks for it to be delivered on Thursday. He tells them since they need a 2 day window - Thursday or Friday is good. Thursday he calls to get the estimate of when the movers will be there - he is told now they need a 4 day window and it could arrive any time between Thursday - Sunday. He asks for Anthony to call him back (Anthony is the person he placed his initial order with that told him oh yes we can do this - Anthony never calls back) . I call on Saturday to get an estimate of when the movers are coming - the operator tells me the driver is on the West Coast and is estimating delivery Sunday. Of course they did not show up Sunday and the office is closed no answer. Sunday afternoon the driver himself calls my mother and tells her he will be there Monday between 8AM - 12PM and does she have the money???? We asked for delivery Thursday-Friday and got delivery Monday? My brother and I flew in over the weekend to unload banking on delivery.
The driver told my parents he didn't leave Florida until Friday. The company lied to me when they said the driver was on the West Coast. They also fell through with their commitment to deliver when we asked Thursday or Friday.
Do not use this dishonest company that has poor customer service.
