- Report: #659227
Complaint Review: American Standards Online - Ventura California
Reported By:
Andrew -
San Diego, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
American Standards Online
35 West Main Street Suite B #106 Ventura, 93001 California, United States of America
Phone:
1-877-395-1296
Web:
www.americanstandardsonline.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
American Standards Online Misleading "Pre-Foreclosure" home sales. TERRIBLE CUSTOMER SERVICE, DOES NOT DELIVER, many homes not actually for sale Ventura, California
Saw an ad on Craigslist, no text, just a picture with a good deal. I called inquiring about it and the customer service, Nadia, said that it was a pre-foreclosure company that saved people because they couldn't make payments. After initially calling, she said she would call me back in 10 minutes...50 minutes later, I get a call. She said her script, poorly at that, didn't even remember that I was in San Diego and barely remembered my name, TERRIBLE RAPPORT. The Craigslist ad was later forcibly removed due to being flagged numerous times.
After consulting with someone else who had known a little bit about the pre-foreclosure process, but by no means an expert, I decided to pay $199 to get the info I requested for this particular house and access to a list of others. Well, the house I wanted, the only one I was really interested in, was not for sale. After doing some research, apparently there are a number of houses that were never for sale in the first place. You cannot access the site unless you pay the $199 and once entering the site and reading the terms and conditions, this is the first line, "By visiting or using the www.AmericanStandardOnline.com Web site (the "Web site") the user ("User") agrees to be bound by these Terms and Conditions and that such agreement constitutes a binding contract between User and www.AmericanStandardOnline.com. If User does not wish to be bound by these Terms and Conditions, the User should not visit or use the wwww.AmericanStandardOnline.com Web site."
This is clearly a bind because you cannot find out its a rip-off until you've already been ripped off. The refund policy, as promised by Nadia as "no questions asked" is not by any means "no questions asked". Within 30 days, you must submit a written USPS certified mail request with 5 denial letters. Getting these letters is going to take more than 30 days from the people who ARE NOT SELLING THEIR HOME. If I don't want a home that they have listed, I'm not going to write proposal letter saying I'm interesting in buying it. Another bind. This company is a big network of loops and binds getting people to pay $199 and give up getting it back out of frustration. Hands down one of the WORST customer experiences I have EVER had. I'm posting this around on multiple sites, reporting the charge as fraud to my bank, and reporting them to the FTC as well. These are disgusting business practices and the owners should be shut down and more.
1 Updates & Rebuttals
cissy49
Grass Valley,California,
USA
Dealing with American Standard and it's ads
#2Consumer Suggestion
Sat, January 15, 2011
First...the best way to deal with this problem is people talking to everyone they know to say if you need help tell someone trustworthy. Help is out there. Don't look for special "deals" that require upfront money or personal or financial information. They areALLa way to take YOUR hard earned money!
That said, because I saw one of the ads, myself, I did a search on this website http://www.americanstandardonline.com in regard tothe business:
American Standard
35 W. Main St. Suite #106
Ventura CA 93001
The website is hosted by
DomainsbyProxy,Inc.
DomainsByProxy.com
15111N.HaydenRd.,Ste160,PMB353
Scottsdale,Arizona85260
UnitedStates
The ads are victimizing people all over the world.
(One of the craigslist ads is toward the bottom of the page.)
You can submit a formal criminal complaint and ask that these people be arrested for fradulent victimization and the business and website to be shut down, to:
the Arizona Attorney General
http://www.azag.gov/
the Ventura County District Attorney
http://assessor.countyofventura.org/other/scamalert.html
One of theCraigslist ads -
$850 / 3br - Very amazing location & for only 900
Date: 2011-01-15, 8:40AM PST
Reply to: see below
