Dale
Waxahachie,#2Consumer Comment
Sat, March 20, 2004
First let me tell you that I and I do mean I never on God's green earth accepted any offer from Utalk, AM Values, Washball, or Wellnet. Which by the way is all the same companies. They all have the same P.O. Box in Las Vegas NV. You are right about one thing a tele-marketer did call and I only accepted the gas coupons for a 1 TIME amount of $1.95. When asked about the others I replied "NO I DO NOT WANT ANY OF THOSE". And about the phone # you give out. Well me and my wife have called numerous times to the customer service over there in Asia. THAT DOES NO GOOD to call there when the real problem lies back here in the United States. The real pepole who are scamming the money. You really have no clue do you? It has been over 4 months now and I want my money back. I have called and called and left messages for you "The customer service reps" to put in the computer files that we have contacted the US Attorney General and the Nevada A.G. and the Nevada State Senators for the Las Vegas District. Plus the FBI and so many other agencies. You can sit over there in your little part of the world and think that you are working for a legitimate company but just let me say, "You are working for scam companies and they are pulling the WOOL over your eye's also". Hell I have all the names of the reps I have talked to over the past 3 months. Their names change to protest the innocent. Here Shane give me your checking # and let me pull out money that was never and I do repeat NEVER authorized to be taken out and see if YOU LIKE IT. Then I will give you the run around for several MONTHS. HELL it only took them a couple days to take the money out our account. Have you even read the other reports that are in here. d**n I could go on for a long time with you on this when all I want is MY MONEY BACK. In all the other reports that are in here have you seen one SATISFIED CUSTOMER reply back. I think not. At least I haven't seen anyone reply back with any good comments. And Shane I will be calling back to the number you gave me and I really do hope you answer the phone so we can discuss this further. LATER
Shane
Metro, Manila,#3UPDATE Employee
Fri, March 19, 2004
I am Shane Tyler, a Customer Service Representative handling UTalk Unlimited program. This serves as a response in regards to the claim of clients namely Alicia of Houston, TX and Dale of Waxahachie, TX that the company is a scam. We just want to inform that this company is a legitimate one. First and foremost, with regards as to how they acquired this program, this is usually offered by a telemarketer. Mechanics of the program are discussed in this sales call and will be asking them personal informations including the account information. They have an option whether they would be willing to give those account informations and accept the offer or not. When client agrees with the program, they do have a 7- day free trial period afterwhich, there will be a one time activation fee, and again, this is stated in the said sales call. And as for the refund of charges, the reason why clients need to fill out the form is that most of the time, the system takes time before it reflects the charges whether it was approved or declined. It will be easier for them to receive the refund with this form because it's a written proof that they did incur a charge and we are to refund the said charges. As for Dale's case, the company will be replacing the said bounced cheque. We are very sorry that this happened to him but we are reassuring him that we will be replacing the said cheque. We do hope that he had gotten in touch with us (Customer Service, 1-800-207-0174). We will be needing some informations with regards to the said cheque. We do hope this clarifies everything.
Dale
Waxahachie,#4Consumer Comment
Tue, March 02, 2004
Well I am the one from Waxahachie and they found another way to get out of this. I finally received all my checks for the full amounts and guess what? THEY FRICKING BOUNCED. A total of $471.00. Needless to say another over draft of our account. I am currently seeking legal advice in this matter. These people have screwed with the wrong person here. These SOB'S are going down. My wife works at the bank and now her job is in jeopardy. If she loses her job then the fight is on. You boy's better bring some big gloves with steel in them for this fight. That is if you DUMB !@#'s can even read this. Hide behind your customer service in ASIA won't you. You chicken @&**'s wont even face the public. You guy's are cowards.