Patrick
Westminster,#2Author of original report
Fri, February 22, 2013
Linda R., a representative from American Van Lines contacted me and we have settled the dispute amicably and I am satisfied with the results. Once they contacted me things moved quickly with the settlement.
Thank you.
Patrick
Westminster,#3Author of original report
Sat, February 09, 2013
I've written the Better Business Bureau and filed complaints with agencies that regulate the industry. The moving industry needs to be better regulated with amounts of the deposits and timeliness. They should not be allowed to call the same day or within a few days of pickup that they need more money as in my case because they wanted to rent a smaller truck to go down my driveway. They tried to add another $875 to the contract and I said no. There is nothing stopping them from jacking the price up even more.
Patrick
Westminster,#4Author of original report
Thu, January 03, 2013
American Van Lines is flat out lying! Like I said before my phone records indicate what happened. Your driver called me and told me he wasn't going to make it. I frantically called all the numbers that I had for American Van Lines. Finally American Van Lines must have found someone else to pick it up my household goods and those people decided to charge me for a shuttle. American Van Lines wanted to charge me another $875-$900. I didn't agree to that! Why stop there? Why not add another $10,000 for the shuttle. I have a right to deny services when they are above what I was quoted, especially since your broker assured me that was not going to happen.(Craig Camp)
For those that don't believe me I am willing to take a polygraph since I have for the work I perform for my job to attest to the accuracies of what happened.
I want to know why would I cancel the very day that American Van Lines was supposed to show up? Why would I after getting the extra insurance policy and having everything ready to go would I suddenly change my mind on the last day? Why? As a matter of fact I'm going to write my members in Congress to complain about the moving industry. They need more regulations to stop the ripping off of the consumers for doing nothing!
Customer Relationship Manager
Florida,#5UPDATE Employee
Wed, January 02, 2013
We have located and reviewed your account and we noticed unfortunately we werent able to execute your relocation. We do appreciate your business and we regret that we were unable to render services within your requested moving dates and to hear of your displeasure between you and our company.
Your account indicates that you dismissed our services and your reserved move with us was canceled on 9/26/2012. The cancellation department made attempts to advise you that you were not eligible for a refund due to the terms of the contract which states your deposit is only refundable if your order is canceled, changed, or placed on hold at least five days prior to the scheduled load date. This can be located in clause # 8 in the terms and conditions which you were provided for review before signing in agreement. Based on our knowledge, you insisted on canceling after you were informed of this. Our services were refused due to the fact that you would have incurred shuttle charges. Please be advised that during your booking process you were provided with documentation informing you that you would be charged for any extra services, which includes the use of a shuttle, etc. Such documentation was presented to you for review and your signature was indication that you understood and acknowledged the terms of services.
In the efforts of customer service, your account was reviewed by management and you were presented with a courtesy compensation amount which you verbally declined. Our office sent you a copy of this agreement to both your email and physical address for you to review. Please be advised that our offer in resolution is still available in regards to your dispute. A representative from our office will be contacting you in order to come to a mutual resolution to this matter.
We appreciate your business and your shared feedback as it will definitely assist us in our current efforts of improvement to our company in entirety. We will remain hopeful that American Van Lines Relocation Division will be among your considerations if relocation ever presents itself in your future endeavors and allow us to the opportunity to render the exceptional services we know we are capable of to redeem your faith in our company. You are more than welcome to contact our office at 1-800-338-9361 regarding this response at your earliest convenience. Once again, we extend our sincerest apologies for any inconveniences caused during your interaction with our company.
Sincerely,
American Van Lines Relocation Division.