- Report: #1185798
Complaint Review: America's Transmission Experts - HOUSTON Texas
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Author Not Confirmed
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America's Transmission Experts
1718 N Fry Road HOUSTON, 77449 Texas, USA
Web:
http://www.amtranexperts.com/automatic-transmission-repair-houston-texas/
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America's Transmission Experts Sal Ruiz, Tomas Automotive Holdings Inc Scam, Misrepresentation, HOUSTON Texas
My college-age daughter was having some problems with her transmission. I researched and found America's Transmission on the web. They offered free pick-up, a loaner car and looked like it might be ideal for her needs. She contacted the company and explained the issue. Sal indicated that he would have the car picked up at her college and get her a loaner car. What he did not tell her was that the loaner car would be from a car rental company and the car rental companies, with rare exception, do not rent to drivers under 25 years old. He knew she was a college student and knew she was under 25. He was unable to deliver on the loaner car. She was left stranded at her college for four hours while she waited for him to deliver on the loaner car promise. He said, not to worry, take a cab and we will get the car in the morning. In the morning, he told her he could not get her a car under any circumstances. My daughter was now without a car and her car was about 45 minutes to an hour away from her apartment. I called Sal and asked (demanded) that he return my daughter's car to her. He said he would not do that, he was not in the car delivery business.
If Sal had been honest up front and said that he could not get her a loaner car, we would not have had him pick up the car in the first place - we would have made arrangements more convenient for a working student. He compounded his customer service faux pas by telling me that he would not return the car to my daughter, forcing her to take a cab to retrieve her car 30 miles away. I can't tell you whether Sal is any good at transmission repair but, in my experience, the quality of (or lack of) customer service is generally on par with the quality of (or lack of) actual service. Unless you are a family member of Sal's or live real close to his shop, I would steer clear of him. He is probably in over his head.
