Ron
Irving,#2Consumer Comment
Tue, August 11, 2009
I have financed and paid off 2 vehicles thru Americredit. The first one got repossesed one time due to a mis-communicaiton between me and the company. However, I found them easy to work with and we resolved the issue within 24 hours with the only additional cost to me being for one day's storage of the car. The mis-communication was my fault. Other than this issue, I never had any issues with the company trying to scam or rip me off. As a sub-prime customer, I also feel that I had a decent interest rate as well, even though I think all sub-prime borrowers get ripped off on interest rates. Any time I knew I would have a late payment for what ever reason, I was able to call them and they worked with me. Overall, I was always happy with the service I received from Americredit.
Anonymous
Buena Park,#3UPDATE Employee
Tue, March 31, 2009
to speak for ACF i can honestly say we would not get upset if you are near paying off the loan. i praise customers when they are able to do so. (shoot, i'd throw myself a party to celebrate if i was able to payoff my car!) but unfortunately in your case, you can't assume that ACF knows what you want the balance to be applied towards. When it is such a large balance of 15k it is automatically applied towards principle ***unless told differently by the customer***. If you would have called and advised them to apply towards your past due payment, then they would have gladly done so (((its not like we want to collect on a customer))). especially if they only owe less than 300.00 on the rest of the loan! And the reason why the remaining payoff amount was getting higher as time progressed because every day the acct is past due, you accrue daily interest and late fees (once per month). Nothing is done illegaly in this matter. Its just an unfortunate misunderstanding and miscommunication. but congrats of owning your own vehicle!