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  • Report:  #110740

Complaint Review: Ameriquest Lending - Los Angeles California

Reported By:
- San Jose, California,
Submitted:
Updated:

Ameriquest Lending
Po Box 51382 Los Angeles, 90051-5682 California, U.S.A.
Phone:
800-325-1493
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
I thought that I was the only one having a hard time with Ameriquest.... until I saw this site. OMG, even though I got screwed I feel that they didn't get to nail me as hard as they would have liked to. I signed up with them because they were the only ones at the time that would give me a loan. (Now I know why) Once I had signed with them the problems began.

First they were supposed to set up my monthly loan payment to come out automatically every month on the 10th of the month. NOT ONLY DID THEY NOT SET IT UP PROPERLY, THEY TRIED TO CHARGE ME A LATE FEE OF 80+ DOLLARS PER MONTH BECAUSE I HADN'T MADE MY PAYMENT. The only reason I got the fee taken off was because I was smart enough to get the proper paperwork and keep it handy. (Been screwed before) This process only took 4 months of constant calling, nagging, and threatening on my behalf to get my auto payment set up and consistently functional as well as striking the 80 dollar fee.

In the mean time I had to spend MY time, and MY money to fix THEIR incompetence, and I was told during all of this that it was my fault that this had not been set up properly, even though I had been told by the loan officer that all was well, and was told that same thing in each of the 4 subsequent months that I was dealing with these f*cks. During the fourth call I was accused of LYING when I told them I had this problem in the previous three months because there was no record on my account that I had called. "Oh really? Then why do I have paperwork showing the opposite?" That response sent them in a tailspin. I had to go up 3 tiers in their Customer Service "pyramid" before I got a hold of someone that could actually help me...3 TIERS!!!!!!!!!!!!

Now the second thing;

I also set up with them an escrow account in which my taxes would be taken out automatically. I also filled out this paperwork over 3 times, not including the time with the notary present when I signed the loan doc's. Lo and behold I received a delinquent tax notice in the mail. (Surprise, Surprise) So I called them and talked with them, and learned that I was talking to chimps, so since I had already dealt with them I simply paid the lousy 32 dollar fee to Uncle Sam and promised them that I would get my loan out of their holdings as soon as I humanly could.

THE DAY HAS COME! I am refinancing out of Ameriquest, and that is ultimately why I am writing this. This point above all else pisses me off; when my prospective loan agency called Ameriquest to get the information from my current lender that they required to finish the loan, Ameriquest did what they always do, (I say always because I tried twice unsuccessfully to refinance out of Ameriquest). They called me up and said, you know, you have a rather large prepayment penalty and if you refinance out of our company you will have to pay the SEVEN THOUSAND EIGHT HUNDRED DOLLAR prepayment penalty. This is the "carrot-on-a-stick" trick and it pisses me off to high heaven.

This stopped me twice before from leaving this accursed loan company. In one instance I had to completely abort the refinance and the second time they cajoled me into refinancing with their sorry a$$e$. (What was I thinking?!?!?!) Well this time I was in a better position to negotiate (scream and yell at them), they weren't happy when I told them that the prepayment penalty was well worth the cost to leave their horrid company and that I actually got a mortgage company to help absorb part of this cost. The man named Rudy on the other end commenced with a tirade about how I was being disrespectful to him, so I promptly told him to go and f*ck himself and that my debt was leaving Ameriquest no matter what.

After that phone call I was talking to a friend of mine who told me about this web site, since I didn't want to get screwed again I decided to look up my prospective lender, hoping that there would be no results, happily there weren't any. However when I looked up my current lender I was astonished by the testimonials from the other 175+ people who have been screwed by this company.

By the looks of some of your testimonials I should be thankful that I opted out when I did from them, however financially painful it will be. I write this because more people need to speak out about fraud in this company. I have seen it first hand, and it is ugly. If ANYONE who has been taken for a ride by these people needs ANY assistance WHATSOEVER with a lawsuit testimonial or simply wants to ask me more questions about my particular incident I will be happy to assist anyone with anything having to do with the destruction of Ameriquest Lending's reputation. I unfortunately do not have the time, or resources to tackle these guys myself, but I will join an effort or maybe even help initiate an effort to undermine this companies credibility with the American public.

The people of this country need to be aware of the sharks in the water, and this is THE BIG FISH. I didn't know about ANY of this before my friend told me about this site, how many more people out there are like I was an hour ago? Please come together all and together we will destroy this company's reputation, and with it goes their business

Peace Out,

Eric

San Jose, California
U.S.A.

Click here to read other Rip Off Reports on Ameriquest Mortgage Company

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