- Report: #1043469
Complaint Review: Andersen Windows - Internet
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Author Not Confirmed
Why?
Andersen Windows
Internet, United States of America
Phone:
888-888-7020
Web:
www.andersenwindows.com
Categories:
Business Rating:
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Andersen Windows Poor quality control & bad customer service, Internet
Very disappointed in Andersen Windows. Dramatic color differences on wood of stain-grade radiata pine. This is an obvious quality-control issue that should have been caught before the windows left the warehouse. It is something that will be problematic for the homeowner to fix.
Moreover, it took a very long time to reach a person in customer service. I had to listen to endless loops of Andersen advertising before a person finally answered, and provided no help. She said Andersen does not regard distinct color difference in the wood as a warranty issue. Andersen will do nothing to remedy contrasting colors on the sashes of two new windows. We regard this as both bad quality control and bad customer service.
Moreover, it took a very long time to reach a person in customer service. I had to listen to endless loops of Andersen advertising before a person finally answered, and provided no help. She said Andersen does not regard distinct color difference in the wood as a warranty issue. Andersen will do nothing to remedy contrasting colors on the sashes of two new windows. We regard this as both bad quality control and bad customer service.
