- Report: #252292
Complaint Review: AOL AMERICA ONLINE - Nationwide
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Author Confirmed
Why?
AOL AMERICA ONLINE
WWW.AOL.COM Nationwide, U.S.A.
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AOL AMERICA ONLINE Don't send billing statements but will turn over to collection agency ripoff Sterling Virginia
I cancelled my AOL free trial late. Representative agreed that since there was not usage with the service, he would waive charges. OK, Good. I received a letter confirming cancellation. In the letter it states billing statements will show charges and to please review billing statement.
I never received any billing statement from AOL. 7 months later, I get a call from collection agency saying I owe over $100 to AOL! I immediately called AOL and they said they do not send out billing statements. HUH? I am confused. Review the billing statements they don't send out.
I am currently disputing this with AOL but it is impossible to get a hold of a human being! Does the Fair Billing Act cover not actually sending bills?
Tracey
CARROLLTON, Georgia
U.S.A.
I never received any billing statement from AOL. 7 months later, I get a call from collection agency saying I owe over $100 to AOL! I immediately called AOL and they said they do not send out billing statements. HUH? I am confused. Review the billing statements they don't send out.
I am currently disputing this with AOL but it is impossible to get a hold of a human being! Does the Fair Billing Act cover not actually sending bills?
Tracey
CARROLLTON, Georgia
U.S.A.
