- Report: #56648
Complaint Review: AOL Time Warner - Internet
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AOL Time Warner
Jacksonville, Florida Internet, U.S.A.
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AOL Time Warner free trial offer turns into unauthorized charges deceptive company Internet
AOL offered a free year of service with the purchase of my computer. Within the first few weeks of service, I found the quality so poor, I stopped using AOL. At the end of my free trial period I requested in writing that my service be cancelled. Instead, my credit card was charged. I sent a second (certified this time) letter. Instead of crediting my account, another charge appeared. I called my credit card company and sent them copies of my previous letters. I then changed my account number to avoid further charges.
My credit card company disputed the charges for me and I recieved credit for the false charges. But two months later I recieved a notice from AOL asking for almost 100-dollars. The letter said they would contact a collection agency if I refused to pay. I don't know what to do. Should I pay the 100-dollars or risk having to write more letters to credit companies etc. One thing for sure, they won't get one cent of my money.
John
Wellington, Florida
U.S.A.
My credit card company disputed the charges for me and I recieved credit for the false charges. But two months later I recieved a notice from AOL asking for almost 100-dollars. The letter said they would contact a collection agency if I refused to pay. I don't know what to do. Should I pay the 100-dollars or risk having to write more letters to credit companies etc. One thing for sure, they won't get one cent of my money.
John
Wellington, Florida
U.S.A.
1 Updates & Rebuttals
Sondra
Beloit,Wisconsin,
U.S.A.
WELL aol is an internet company yes.
#2Consumer Comment
Fri, September 02, 2005
well if it's a free trial ok? then you have the right to cancel it if you are NOT satisfied. free trials should be FREE TRIALS and a free trial should not be a "pay me or die" type of thing. i had aol once, and when i tried to cancel my account after getting charter highspeed, i got placed on a fourteen day trial period for aol broadband. i told them, NO I DONT WANT ANY OF YOUR SERVICES. and i was still being charged but 14.95 a month down from 28.90 a month. they i take? dont understand what the word no means lol.
