- Report: #178566
Complaint Review: AOL Time-Warner - Jacksonville Florida
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AOL Time-Warner
AOL.COM Jacksonville, 32245 Florida, U.S.A.
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AOL Time-Warner ripoff debiting accidental but previously cancelled double account Jacksonville Florida Internet
In October 2004, I spoke with members of the AOL's billing department regarding double and even triple charges applied to my debit account. The AOL phone rep informed me that I "must've accidentally added an additional account during the registratiobn process." This happened twice. At that time I therefore cancelled the "accidental" account and was reimbursed for only two months-worth of the multiple billings. This from a billion-dollar corporation!
Recently I learned that despite cancelling this accidental account in 2004, AOL has continued to bill me for this account from approximately March 2005 to February 2006. That's approximately $350.00! Once again, I spent two hours on the phone speaking with several AOL representatives to resolve this issue, and was told that AOL was unable to compensate my losses. They would "do me a real favor" and credit me for three months ($71.70). Needless to say, I cancelled my membership.
Four hrs after doing so, I received an email from AOL thanking me for signing up for 12 more months! Obviously, I fear that if I don't call again and set this matter straight, I'll continue to be charged for a service I don't utilize.
Dj
MURFREESBORO, Tennessee
U.S.A.
Recently I learned that despite cancelling this accidental account in 2004, AOL has continued to bill me for this account from approximately March 2005 to February 2006. That's approximately $350.00! Once again, I spent two hours on the phone speaking with several AOL representatives to resolve this issue, and was told that AOL was unable to compensate my losses. They would "do me a real favor" and credit me for three months ($71.70). Needless to say, I cancelled my membership.
Four hrs after doing so, I received an email from AOL thanking me for signing up for 12 more months! Obviously, I fear that if I don't call again and set this matter straight, I'll continue to be charged for a service I don't utilize.
Dj
MURFREESBORO, Tennessee
U.S.A.
1 Updates & Rebuttals
Dj
MURFREESBORO,Tennessee,
U.S.A.
Buyer Beware: AOL 's apparently fraudulent practices continue
#2Author of original report
Thu, March 09, 2006
Two weeks following my supposed cancellation of membership to AOL (after learning AOL fraudulently debited upwards of $400.00 from my bank account) I learned today that my account is "still active, with no issues," according to my account billing status. Once again, I will probably spend a large portion of my day on hold on the phone with AOL. Honestly, I strongly caution anyone with a past or present AOL membership to inspect their bank statements carefully, even after months of inactivity. My personal experience has been that once I reported an erroneous charge to AOL, (if and when they corrected it) two months passed with no problems, and three months later, AOL was once again overcharging my account, once again charging me for an account they had supposedly cancelled months ago at my request. If there is an attorney out there interested in a class action suit, I am a willing client.
