- Report: #84316
Complaint Review: AOL - Dulles Virginia
-
Author Not Confirmed
Why?
AOL
www.aol.com Dulles, Virginia, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
AOL Ripoff illegal access to bank account without signing up for "FREE" trial Dulles Virginia
My mother, who lives with me and my family, signed up for a free trial of AOL for her personal computer. When signing up for the free trial, she was never asked for a credit card number or a bank account number. After 2 weeks she cancelled the service, or thought she did because the customer care representative told her it was cancelled.
6 months later we discover the account was never closed. AOL took the liberty of accessing my personal checking account to pay for my mother's so called cancelled service.
The only way AOL found our checking account number was through cross referencing the address or phone number. My husband and I used AOL years ago as our ISP, but now use another service. Our address and phone number are the only thing my mother and my family have in common regarding any type of accounts. It is evident AOL does not purge old accounts because our old AOL account did access our checking account via a closed debit card account.
My mother and I contacted the Federal Trade Commission and the State Attorney General's Office. Both agencies are currently accepting complaints on AOL.
So I urge all people affected by this ripoff to please contact the Federal Trade Commission and your state AG's office. We need to send a message to these "big" businesses that we will not be governed by their rules. I live in Ohio and I know high officials know what is going on and want to hear from you.
Anonymous
Columbus, Ohio
U.S.A.
6 months later we discover the account was never closed. AOL took the liberty of accessing my personal checking account to pay for my mother's so called cancelled service.
The only way AOL found our checking account number was through cross referencing the address or phone number. My husband and I used AOL years ago as our ISP, but now use another service. Our address and phone number are the only thing my mother and my family have in common regarding any type of accounts. It is evident AOL does not purge old accounts because our old AOL account did access our checking account via a closed debit card account.
My mother and I contacted the Federal Trade Commission and the State Attorney General's Office. Both agencies are currently accepting complaints on AOL.
So I urge all people affected by this ripoff to please contact the Federal Trade Commission and your state AG's office. We need to send a message to these "big" businesses that we will not be governed by their rules. I live in Ohio and I know high officials know what is going on and want to hear from you.
Anonymous
Columbus, Ohio
U.S.A.
1 Updates & Rebuttals
Geri
westerville,Ohio,
U.S.A.
Ohio AG Filed Suit-Hearing in 11/04
#2Author of original report
Mon, April 26, 2004
Anyone in Ohio that has has fallen prey to AOL's illegal billing practices now has recourse. Our Attorney General has filed suit against AOL for their illegal activity. The case is scheduled to be heard in court in November of this year. So...all those in Ohio should contact the AG's office to file a complaint. All it takes is a phone call and the form will be sent to you.
