- Report: #143782
Complaint Review: AOL/America Online - Internet
-
Author Confirmed
Why?
AOL/America Online
www.aol.com Internet, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
AOL/America Online cheat me out of free trial & takes $$$ out of my account every month and won't stop! Internet
For some time, I remember being an AOL consumer on and off. But I never forget that sometime in Feb 2003, I joined AOL because I needed the dial-up service at work.
But since they were so slow and I kept shooting down pop-up ads more than I could function with the internet... I cancelled my membership in May 2003 via the phone AND fax. Yet they charged me the next month. I called AOL to ensure if my membership was cancelled before the next billing period and they said I never called!?!?!
In the back of my mind... prior to 2001 where my memory of cancelling AOL wasn't a pleasant experience and I do remember they kept charging me for 3 months in the past until I had to close my bank account.
So late in June 2003, I closed my account and opened a new one. Then I got a letter in the mail stating that I owe AOL $95.60?!?!
Then on Aug 10, 2004; I got a letter from AOL stating that I agreed to continue my AOL membership and will be billed $23.90/mo. WHAT THE?!?!?
How can they IGNORE my request? I am boycotting AOL for as long as I live!
Elisha
Gaithersburg, Maryland
U.S.A.
But since they were so slow and I kept shooting down pop-up ads more than I could function with the internet... I cancelled my membership in May 2003 via the phone AND fax. Yet they charged me the next month. I called AOL to ensure if my membership was cancelled before the next billing period and they said I never called!?!?!
In the back of my mind... prior to 2001 where my memory of cancelling AOL wasn't a pleasant experience and I do remember they kept charging me for 3 months in the past until I had to close my bank account.
So late in June 2003, I closed my account and opened a new one. Then I got a letter in the mail stating that I owe AOL $95.60?!?!
Then on Aug 10, 2004; I got a letter from AOL stating that I agreed to continue my AOL membership and will be billed $23.90/mo. WHAT THE?!?!?
How can they IGNORE my request? I am boycotting AOL for as long as I live!
Elisha
Gaithersburg, Maryland
U.S.A.
