- Report: #976306
Complaint Review: Apple - Cupertino California
Reported By:
Sandra -
Fountain Hills, Arizona, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Apple
1 Infinite Loop Cupertino, 95014 California, United States of America
Phone:
408-996-1010
Web:
www.apple.com
Categories:
Business Rating:
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Apple sold Apple Care for IPad 2 immediately before it was discontinued for Apple Care+-not allowed to upgrade plan Cupertino, California
Purchased IPad 2 from Apple store in March of 2012 along with Apple Care Protection Plan. At that time I was unaware my particular protection plan was to be discontinued and replaced by an Apple Care+ plan to accompany the new IPad3. Under the new Apple Care+, Apple replaces IPads with cracked or scratched screen for $49 however, under the plan I was sold replacement cost $249.
This I found out when I took my IPad into nearest Apple Store due to crack screen. I was told that 1) I bought my plan before the newer came out and 2) no I could not upgrade new plan for replacement. So I am stuck in old plan plus am out of $249.
Mind you I bought my IPad 2 at the time IPad 3 and new Apple Care+ Plan came out. I have spoken to several apple reresentatives up to a senior adviser and was told sorry, nothing can be done.
So through all of my past apple purchases of 1 IMAC, 2 Apple Pros, 1 ITouch and now IPad, I have learned a valuabe lesson from Apple. Buyer Be Ware when you buy the old and not the new Apple. you may be compromising for the worse.
This I found out when I took my IPad into nearest Apple Store due to crack screen. I was told that 1) I bought my plan before the newer came out and 2) no I could not upgrade new plan for replacement. So I am stuck in old plan plus am out of $249.
Mind you I bought my IPad 2 at the time IPad 3 and new Apple Care+ Plan came out. I have spoken to several apple reresentatives up to a senior adviser and was told sorry, nothing can be done.
So through all of my past apple purchases of 1 IMAC, 2 Apple Pros, 1 ITouch and now IPad, I have learned a valuabe lesson from Apple. Buyer Be Ware when you buy the old and not the new Apple. you may be compromising for the worse.
