Complaint Review: Apprentice Mentor Association - Phillip Trout - Hollywood California

Issue Resolved to Mutual Satisfaction Following are emails showing that we resolved the matter amicably. The issue in question was our Refund Policy, which provides a refund of the registration fee if the potential mentor does not ACCEPT the apprentice-candidate - in other words, if the candidate is rejected after the interview and we choose not to send him or her on another interview. However, if the candidate does not accept the mentor, we require an additional deposit (which is fully applied to the placement fee along with their initial registration fee) to insure that the candidate is serious and not "shopping" studios through us. Since this was the ongoing bone of contention, in the interest of bringing the matter to closure, we split the difference with Mr. Petruso and refunded him $250. __________________________________________ Subject: UPDATE Date: Fri, 19 Sep 2003 10:39:46 -0700 From: contactus@ To: [email protected] Dear Mike, We just found your June 15, 2003 complaint on Rip Off Report.com Could you update that saying it was resolved or remove the complaint altogether and copy us with what you're submitting/requesting? I would think that'd be better than a rebuttal from us which could lead to your rebutting our rebuttal and so on and so forth....? Let me know please. Hope all is well with you and your recording business. Sincerely, Phillip Trout APPRENTICE-MENTOR ASSOCIATION _______________________________________________ Subject: Re: UPDATE Date: Sat, 20 Sep 2003 02:10:54 EDT From: Pet To: contactus Funny, I was just thinking about our ordeal. I'll handle that. I forgot all about that. I know I went on a tear for a couple weeks, so let me know if you find anything else. Things are going pretty good. My wife is going nuts. My house is turning into a studio. I have two rooms for recording right now. That could be a problem eventually, so if you have any students looking to buy equipment to produce electronic music with, let them know because studio b is for sale. Find me someone to buy it and I'll give you a commision. Save that in case you need to use it for a rebuttal. I remember what you said about not looking at this as a vocational occupation. When you said it I only agreed with you because it was an interview. However, now I think I know what you meant. Since I've been getting money to do this stuff, it hasn't mattered. The only reason I charge anything for it is to help buy that next piece of equipment. Hey, maybe when I can afford a separate location for the studio, I can be a mentor.

We took my truck in for service Del Toyota in Thorndale Pa told us it needs a valve job,it cost $2600.The first day we had it back wirings were hanging off,bolts were missing etc.within one week the check engine lite came on and it ran the same as why we took it there in the first place. We took it back they said we made some adjustments it's fine. It wasn't. We ended up taking it back 4 times and they never fixed it. We then were told that for that year and make it runs they way the all do.I called the Toyota manufactor, they told me they couldn't help because Del Toyota is independently owned. We took it back again then were told they would have to start charging us they see nothing wrong and we can take to someone else to diagnose it they fix it if it's something they did.We did and it cost $110.00 for someone else to diagnose it. It was a bad valve job,they did it. We took it back again they said they fixed it. Now it has a valve tap. I took it back again once again he Del Toyota tells me it's normal for it to sound this way. So now my vehicle is about $2000.00 less in value thanks to Del Toyota

Following are emails showing that we resolved the matter amicably. The issue in question was our Refund Policy, which provides a refund of the registration fee if the potential mentor does not ACCEPT the apprentice-candidate - in other words, if the candidate is rejected after the interview and we choose not to send him or her on another interview. However, if the candidate does not accept the mentor, we require an additional deposit (which is fully applied to the placement fee along with their initial registration fee) to insure that the candidate is serious and not "shopping" studios through us. Since this was the ongoing bone of contention, in the interest of bringing the matter to closure, we split the difference with Mr. Petruso and refunded him $250. __________________________________________ Subject: UPDATE Date: Fri, 19 Sep 2003 10:39:46 -0700 From: contactus@ To: PetDRUNKMONKEY@ Dear Mike, We just found your June 15, 2003 complaint on Rip Off Report.com Could you update that saying it was resolved or remove the complaint altogether and copy us with what you're submitting/requesting? I would think that'd be better than a rebuttal from us which could lead to your rebutting our rebuttal and so on and so forth....? Let me know please. Hope all is well with you and your recording business. Sincerely, Phillip Trout APPRENTICE-MENTOR ASSOCIATION ________________________________________ Subject: Re: UPDATE Date: Sat, 20 Sep 2003 02:10:54 EDT From: PetDRUNKMONKEY@ To: contactus@ Funny, I was just thinking about our ordeal. I'll handle that. I forgot all about that. I know I went on a tear for a couple weeks, so let me know if you find anything else. Things are going pretty good. My wife is going nuts. My house is turning into a studio. I have two rooms for recording right now. That could be a problem eventually, so if you have any students looking to buy equipment to produce electronic music with, let them know because studio b is for sale. Find me someone to buy it and I'll give you a commision. Save that in case you need to use it for a rebuttal. I remember what you said about not looking at this as a vocational occupation. When you said it I only agreed with you because it was an interview. However, now I think I know what you meant. Since I've been getting money to do this stuff, it hasn't mattered. The only reason I charge anything for it is to help buy that next piece of equipment. Hey, maybe when I can afford a separate location for the studio, I can be a mentor.