- Report: #1436092
Complaint Review: Arvixe LLC - Austin Texas
Reported By:
Eugene -
Redmond, Washington, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Arvixe LLC
2500 Ridgepoint Dr Austin, 78754 Texas, United States
Web:
arvixe.com
Categories:
Business Rating:
(0)
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Arvixe, LLC Charged my credit card past the prepaid 1 year agreement, also charged twice for the same year. Austin Texas
I opened a website hosting account at Arvixe on 3/23/2015 and prepaid for 1 year; there was no agreement for any recurring subscription – 1 year only. Due to numerous issues I moved on to another hosing vendor (A2 hosting) in July 2015. Despite the 1 year agreement, Arvixe additionally charged me *twice* for the same period of 2016: Invoice 4069102 (03/08/2016) and Invoice 4013429 (02/22/2016) - probably a billing error, which now the company do not want to resolve.
None of the documentation I received from the vendor stated that it would be a recurring charge of $60 per year. I prepaid for 1 year only (2015) and as I tried to login to my account after that, the password did not work anymore, and I believed that the account was cancelled. As it turned out, the company kept charging my credit card until it got replaced in 2018 - that's how I found the scam. Of course, when I started a dispute with the company, they pointed me to the terms of service (arvixe.com/terms_of_service) and I had to deliberately cancel the account, otherwise they just keep billing whether they provide the service or not. And that's a ripoff.
The total dispute amount is $96 - amount the company charged my card that they kept on file, although I did not authorize them to save my credit card payment information, it was a one time payment.
