Dannie
CASTLE ROCK,#2Consumer Suggestion
Tue, June 19, 2007
Its not to late to tell your story to Texas Attorney General 713-223-5821 ext 115 the nned your info for trial. Dannie B.
Joshua
Port Angeles,#3Consumer Suggestion
Fri, March 31, 2006
Ma'am, I discovered the disputed freight charge prior to receiving the defective unit. I had no reason to contact your company further due to a lack of faith: First, the wrong unit was sent. Then an unauthorized credit card transaction occurred. This was followed by accusations to a carrier trying to clarify a tracking number change. Finally, a defective unit was sent. This took over three months to play out. I was able to repair the defective unit with a salvageable kick-down drum and valve body from the original transmission (each unit had separate failures, and the one you sent was in better condition than the unit from the vehicle). Frankly, you incurred greater financial losses in this transaction than I; however I felt an obligation to warn others, particularly the freight companies that were affected by ASAP's performance. I would like to know what testing procedures you conduct on your products, since the unit you sent me operated in only two out of four forward gears and did not operate in reverse (the damage made it impossible to achieve any movement at the output shafts in second, overdrive, and reverse gears when operated, and when the mechanical problem was resolved, the failure in the valve body caused a stalling condition of the unit and the engine driving it). Please be technical in your response. I may be able to help you or refer you to someone who can help with developing testing procedures. JoshuaPort Angeles, WA USA
Dina
Houston,#4UPDATE Employee
Thu, March 30, 2006
Sir, yes the accounting department did charge you incorrectly for the shippment and upon your call in Jan 06, you were refunded promptly. As for the call from woman at the carrier no one here accused her of being your girlfreind, but we were unable to discuss your account with anyone but you. As for the transmission being defective you made no mention of that during our conversation about the freight charge, and have not contacted our office since Jan. 06. We do test all of our parts and if you had in fact recieved a defective part I am sure you would have contacted us, however no contact has been made.