Complaint Review: ASC/Wells Fargo/fanniemae - Internet

I have no choice but to go to the Arizona Attorney general with

this. And file a compline to open an investigation on your home modification

practice .I have been sending your co. 100s of document every two weeks for the

past  two YEARS to get a home

modification program. But so far no result just getting threats

about another foreclose date and the story gos on

Please see the web site I have

included with this e-mail Im joining the it.

Steve

Unhappy customer







Message body











Hi Nathan,

Can you help me with this e-mail from the mtg co,

please.

Thank you

Steve







----- Forwarded

Message ----

From: "[email protected]" <[email protected]>

To: (((REDACTED)))
Sent: Tue, April 5, 2011 12:37:37

PM

Subject: FW: Loan # 112707**** Arizona











Good

Afternoon Mr. S



My name is

Andrea Im with the Home Preservation Department. I received the email in

regards to your concerns with your mortgage. I have also received your documents

in regards to loan

modification. However, We have been trying to obtain attorney

consent to contact you directly from your attorney in order to provide you with

status updates and changes to your account without much success



Your account

has been assigned to a negotiator who will be making a decision on your loan.

She is out of office until 04/11/2011, and her name is Kanong Lo. We are needing

90 days of most recent bank statements. When these items are received, your file

will be approved for the negotiator work on the file in effort to assist you

with a loan modification.



Please

contact your bankruptcy attorney in effort to send us consent to speak with you.





Thank you









From: Lo, Kanong

Sent:

Tuesday, April 05, 2011 11:36 AM

To: Campbell, Andrea

A.

Subject: FW: Loan # 112707**** Arizona , open an investigation on

ASC home modification practice

Importance:

High



Can you

please contact mortgagor? File was rejected due to all docs were not in

liv.



Thanks









From: Loss Mit Active Bnk



Sent: Monday, April 04, 2011 6:39 AM

To: Lo,

Kanong

Subject: RE: Loan # 112707**** Arizona , open an investigation

on ASC home modification practice

Importance:

High



Hello



Please contact this customer

today..if at all possible per below







Thanks







Robert

Kallenbrun

Loan Servicer

Specialist

Loss

Mitigation/Bankruptcy Home Preservation Team

Wells Fargo Home

Mortgage

3480

Stateview Blvd Building 2

MAC #

X7802-02K

Fort Mill, SC 29715

Email:

[email protected]

Fax: 1-866-359-7363 / 1-877-677-7749

Phone: 803-396-4088

Office Hours

615AM-2:45PM EST



It is our

mission to provide excellent customer service. Please contact my manager

directly if I have not met your expectations at [email protected]

We are required by the Fair Debt Collection Practices

Act to inform you that if your loan is currently delinquent or in

default, as your loan

servicer, we will be attempting to collect a debt, and any

information obtained may be used for that purpose.

However, if

you have received a discharge, and the loan was not reaffirmed in the bankruptcy

case, we will only exercise our rights against the property and are not

attempting any act to collect the discharged debt from you personally. Please be

advised that your decision to discuss workout options with us is strictly

voluntary. You are not obligated to pursue any workout options you discuss with

us. At your request, we will terminate any such discussions should you not wish

to pursue these options

THIS IS FOR

INFORMATIONAL PURPOSES ONLY AND IS IN RESPONSE TO YOUR REQUEST FOR WORKOUT

CONSIDERATION. THIS IS NOT A DEMAND FOR PAYMENT







From: Steve 

(((REDACTED))) Sent: Sunday, April 03, 2011 11:57

PM

To: Loss Mit Active Bnk

Cc: [email protected]

Subject: Loan #

112707**** Arizona , open an investigation on ASC home modification

practice





I have no choice but to go to the Arizona Attorney

general with this. And file a compline to open an investigation on your

home modification practice .I have been sending your co. 100s of document every

two weeks to get a home modification program. But so far no

result just getting threats about another foreclose date and the story gos

on

Please see the web site I have included with

this e-mail Im joining the it.

Steve

Unhappy customer



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