- Report: #1412651
Complaint Review: Asendia Sin - Internet
Reported By:
Karen -
Devon Park, South Australia, Australia
Submitted:
Updated:
-
Author Confirmed
Why?
Asendia Sin
Internet, United States
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Asendia Sin chose to recieve and accept a jar of face cream that was "Free", just pay postage. The cream arrived and $4.95 (AU) deducted frm my account (postage). Then I noticed TWO more deductions, two weeks apart totalling $270? I tried to look up the company but got nowhere. Yesterday another jar was delivered, which I sent back to the return address, Fulfilment House PO Box 4001. This I found to be Asendia Sin 004001 P. I want my money back and don't want this second face cream and I want to stop this altogether. What a rip off, I will hand this matter over to the fraud department of my bank. Internet
I chose to recieve and accept a jar of face cream that was "Free", just pay postage. The cream arrived and $4.95 (AU) deducted frm my account (postage). Then I noticed TWO more deductions, two weeks apart totalling $270?
I tried to look up the company but got nowhere.
Yesterday another jar was delivered, which I sent back to the return address, Fulfilment House PO Box 4001. This I found to be Asendia Sin 004001 P.
I want my money back and don't want this second face cream and I want to stop this altogether.
What a rip off, I will hand this matter over to the fraud department of my bank.
1 Updates & Rebuttals
Walter
Columbia,South Carolina,
United States
The problem is---
#2General Comment
Fri, November 24, 2017
that while this is a rip off it is not fraud. Part of the agreement you accepted was that if you didn't cancel your account without the time frame (usually 14 days from order) you agree to be enrolled in their monthly subscription service while paying the regular price. Since you agreed to this, it is not fraud as defined by banks. Some banks help with this situation and some don't. I urge you to have your bank close your debit card that was used and get a new one with a completely different number so the company can't continue to charge you. Aditionally contact the bank and they should be able to give you the contact number for the company. Contact them, cancel, get a confirmation number that you write down and keep.
