- Report: #1121952
Complaint Review: Assurant Specialty Property - Miami Florida
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Author Not Confirmed
Why?
Assurant Specialty Property
PO Box 979220 Miami, 33319 Florida, USA
Phone:
1.888.260.7736
Web:
https://w2.assurant.com/aic
Categories:
Business Rating:
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Assurant Specialty Property American Bankers Insurance Company of Florida Renter's Insured Nighmare: DO NOT USE Miami Florida
My home was burglarized on 1/10/14. I contacted Assurant Property Specialty about the incident. I was contacted the following Monday, given a claim number and told to go online to complete the claims form but it took a week for me to do it because I kept getting error messages. Finally, after I called for the 4th time, a call center agent told me how to access my claim that was already in the system.
I provided a police report which included serial numbers for some electronics that were stolen. There were other items for which I have no proof of ownership and the named company will NOT reimburse me for those items. I had to finally get in touch with a manager to clear things up so the items for which I cannot show proof of ownership or that are not on the police report will be removed from my claim and I will be paid the depreciated value of all of the other items.
The items on the police report are the electronics. My bedroom was completely ransacked and afterwards I realized what else was missing. This claim has been partially processed for over 3 weeks now. This is the worst experience that I have ever had with an insurance company and this is the first time I've ever filed a renter's insurance claim.
This company has terrible service, is not on the customer's side and has caused me stress and problems. I rushed and relocated for the safety of my family and fear of being burglarized again. The event was traumatizing. I had to borrow money to move and I was offered a settlement amount of $771.xx. My policy included RCV but I was paid out for ACV and with that I have to replace the items that cost more money now and be reimbursed the difference between the RVC and ACV.
I believe that a settlement of $3500.00 for my loss should be offered. I lost many items and I had the expenses of a rushed move for fear of my family’s safety. The service I have received thus far has been nothing short of horrible and stressful. This company is a partner of GEICO (my auto insurance carrier) and I have contacted them as well as filed a complaint with the BBB. I am a single mother of three daughters (8, 10, & 11) and being burglarized was a traumatic event. My kids were afraid everyday as was I.
This process is taking a really long time. My policy covered up to $20,000 in property loss. I had to take out a loan to move to a new place. The company is based out of Florida but I know they have to be licensed to do business in North Carolina. My policy has never lapsed as I have always made my monthly payments. As of Today, my policy is cancelled but my claim is still open. I am still waiting for my stolen laptop to be included in the settlement.
