- Report: #1242249
Complaint Review: Assurant Specialty Property - Nationwide
Reported By:
PissedinDallas -
THE COLONY, Texas, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Assurant Specialty Property
Nationwide, USA
Phone:
18008522244
Web:
N/A
Categories:
Business Rating:
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Assurant Specialty Property GEICO lazy people who sit on their a**** all days and take you money Florida Nationwide
I had a burglary to my home while i was out of town and when i return i immediately called the local police! they came out took a report and let me know to contact the insurance company! i did! they request all the doucments for proof of ownership which i submitted becasue everything was fairly new! i puchased mostly everything within the last year or so! i never received any return calls to update me on the status of my claim i always had to call them! fast forward a week i called and asked the status and was told it was being reviewed by the SIU whatever the f*** that is! i asked why and was told it was standard procedures. remind you i never received a call from the adjuster this is me calling in every week. and speaking to the operator. I emailed and left voicemails for my adjuster still no response! i never recieved letters in the mail or emails letting me know the stauses until i told her she was very unprofessional for not reaching out to me. Finally the SIU lady calls and tells me sh'es reviewing and it would take an additional 15 days to review all the documents and send them over to the stores to verify! by this times im a fuming with angry becasue i've already been waiting 3 weeks and now you tell me i have to wait 15 days! fast forward 15 days past i call in yet again to ask the status! it is pending a recorded statement! When the f*** was i going to know this? I leave a voicemail yet again for this lady, she calls back the next day! She asks me what a good time to call i tell her 10am becasue after that i'm stuck in meetings all day! she says call me at 10am becasue i may be on a call. I said well tell me what works best for you to call me so i can clear my schedule! she says oh no 10am works prefectly but i may be on a call. I call her at 10am on the dot no answer! i canlled back a total of 10 times still no answer. I asked the operator to be transferred to a supervisor, she proceeds to say there is no supervisor available that they will email me. My claim has been open for a total of 7 weeks now and I'm still going without my things and given a runaround with these people. They are very unprofessional and I'm livid at this point becasue of their behavior! my policy was fuly paid out before this burglary even happened so they cant say they were not paid! I'm renewing my lease at the end of the month and their emailing me to renew my policy! f*** no! I will be going to the Department of Insurance on their lazy a**! They completely screw ppl out of their money and is not willing to pay you back! this is total BS and Geico should be ashamed of themselves for letting should a**holes carry their name!! i'm dropping my car insurance with them becasue of this.
1 Updates & Rebuttals
AssurantSP
Atlanta,Georgia,
USA
Please contact me.
#2UPDATE Employee
Thu, July 16, 2015
Dallas, I work for Assurant and I'm sorry if you've had difficulty. I'd like to have somebody get in touch with you. Please send me your contact info at robert.byrd(at)assurant.com. Thanks.
