- Report: #1002132
Complaint Review: Assurant - Internet Texas
Reported By:
At the end of my rope... -
Santa Clarita, California, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Assurant
Internet, Texas, United States of America
Phone:
800-437-3783
Web:
www.assurant.com
Categories:
Business Rating:
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Assurant Home Depot Extended Protection Plan -Gave me the run-around for 23 days- Internet, Texas
I purchased a water heater from Home Depot (top-of-the line unit that they sell, with a 12 yr mfr guarantee) as well as purchasing a Lifetime Extended Service Plan on 8/30/09. On 1/1/13, my water heater stopped working (not leaking water, just not producing hot water) and the Home Depot warranty service center sent out (same day) a repairman from RR of LA North. He ordered a part, and came back on 1/9 to install the part. (yes, from 1/1 - 1/9 my water heater was not working). I took off 1/2 day from work to meet him at my house. Then on 1/11, the water heater made a LOUD BOOM SOUND (very disturbing and scary) and stopped working again. I thought something blew up in the garage. Serviceman came out on 1/12, and found the pilot light was off. The loud boom could have been gas surging into the gas pipe into the water heater and caused the boom. Then on 1/14, he came back to record the gas measurements, as requested by ASSURANT Insurance Co. Then on 1/19
and on 1/21, pilot light went out again. I called for service and this time, a different serviceman from RR of LA North came out same-day. He took down the Serial Number and called from his truck and said, yes, a new water heater is needed. He verified by calling someone at his shop, that the labor costs are included, and so, I asked him to come back on FRI 1/25 to take out the old, and replace with the exact same unit, a new one. I will take off a day from work for this. He said he would submit the claim and call me later. That was 3 days ago! I haven't heard from RR of LA North, nor from Home Depot Warranty Center, nor Assurant. I have called Assurant Insurance Company 3 times. I am on DAY # 23 waiting for my water heater to be fully operational. Today I talked to the Home Depot call center in The Phillipines (of all places!) for help. There's now a problem with the plumbing company not submitting the claim properly, and now, Assurant says GE/Rheem has yet to authorize this and has not, which is holding up the job. This is absurd! They have sent a plumber 4 times to my house in 21 days. When does this madness stop? I am dealing with: Home Depot Extended Warranty Service, RR of LA North (Rescue Rooter), Assurant insurance company, and now Rheem/G.E. (in Alabama).
and on 1/21, pilot light went out again. I called for service and this time, a different serviceman from RR of LA North came out same-day. He took down the Serial Number and called from his truck and said, yes, a new water heater is needed. He verified by calling someone at his shop, that the labor costs are included, and so, I asked him to come back on FRI 1/25 to take out the old, and replace with the exact same unit, a new one. I will take off a day from work for this. He said he would submit the claim and call me later. That was 3 days ago! I haven't heard from RR of LA North, nor from Home Depot Warranty Center, nor Assurant. I have called Assurant Insurance Company 3 times. I am on DAY # 23 waiting for my water heater to be fully operational. Today I talked to the Home Depot call center in The Phillipines (of all places!) for help. There's now a problem with the plumbing company not submitting the claim properly, and now, Assurant says GE/Rheem has yet to authorize this and has not, which is holding up the job. This is absurd! They have sent a plumber 4 times to my house in 21 days. When does this madness stop? I am dealing with: Home Depot Extended Warranty Service, RR of LA North (Rescue Rooter), Assurant insurance company, and now Rheem/G.E. (in Alabama).
1 Updates & Rebuttals
Maria Buford
Atlanta,United States of America
Help for At the end of my rope
#2UPDATE Employee
Mon, January 28, 2013
At the end of my rope, I'm so sorry to hear about the delay in getting your water heater repaired. Could you please email me at [email protected] with the claim number and the phone number associated with your account so I can help expedite resolution? Thank you.
