- Report: #1465014
Complaint Review: Asurion LLC - Nashville TN
-
Author Confirmed
Why?
Asurion LLC
648 Grassmere Park Nashville, 37211 TN, United States
Phone:
888-562-8662
Web:
asurion.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Asurion, LLC Asurion, NEW Asurion Corporation Asurion is trying to replace my current tablet with an inferior device with a smaller screen and with less capabilities. Nashville TN
I purchases my Galaxy Note Pro 12.2 (AT&T), Black (P907A) to be a productivity device for me. The purchase was made in July/Aug 2015 and I included the Asurion Insurance (Mobile Protection Pack for Business: $11.99).
The AT&T rep COSME, JESSE L [[email protected]] assured me that if anything should happen to my tablet, it would be replace with a comparable (in value and function) tablet if mine was not available anymore.
My tablet fell on the floor on 8/29/16 and the screen broke. I tried to file a claim in 8/31/2018 but was told that the tablet was on back order and not available at this time. I was also told that the case would stay open.
As soon as a tablet was available comparable in value and function (with Pen to markup Schematics and Building Plans), I would get a replacement. Over the past 2 years, only Verizon but not AT&T carried Samsung Tablets that included a Stylus.
I need this function to write and draw on schematics for work. Now AT&T finally started caring a comparable tablet. I filed my claim and no they are trying to give me an inferior device instead of the current comparable tablet.
I payed the $899 for the tablet as well as keep the contract and incurance payment up to date even without having the benefit of using the tablet over the past 2 years.
My broken device: SAMSUNG Galaxy Note® Pro 12.2 (SM-P907A): $899.99 with Pen to markup Schematics and Building Plans This is what AT&T wants to give me: SAMSUNG GALAXY TAB S2 9.7: $399.99 no Pen This is a similar Tablet to my current device: Galaxy Tab S4 10.5” (S Pen included), 64GB, Black, AT&T with Pen to markup Schematics and Building Plans Again, Asurion is replacing my current tablet with an inferior device with a smaller screen and with less capabilities and no Pen.
