Emily
Palm Beach Gardens,#2UPDATE Employee
Sat, January 08, 2005
This customer that has filed this "scam" report is lying. We charge $40 per RM which is what we do with EVERY customer! 3 Rooms is $120 plus we have coupons which is how she came up with $105. When the technicians got to her home she added another Room which turned out to be 4 Rooms @ $40 per Room. We then gave her $25 off for a coupon price when she had NO coupons. Her total invoice price was $135 NOT $160. She NEVER called the office to explain her concerns. If she would have I promise you she would not have gone this far to report such a lie. We treat our customers with utmost respect. We have over half of our customers repeat cleaning with us the very next time they need cleaning. We have never had this problem before! We are a GREAT company with HIGH compasion & respect for our customer each & everyone. We would NEVER treat customers with disrespect for ANY reason! We are very sorry this customer is not satisfied & I wish she would have contacted us w/ her concerns so we could try to make it right. I just don't want people to drag a GREAT companies name in the dirt for a simple misunderstanding/communication failure.... whatever it may have been.. We are even members of the Better Business Bureau....