Jim b.
Fontana,#2Consumer Suggestion
Thu, April 18, 2013
AT&T U-Verse sucks and so does their so-called customer service. They misrepresent themselves, and they can't stand behind what they say. Furthermore, although you ask for it in writing, and they'll tell you that's not a problem... you won't get one, or at least in our case. Our business has been crippled by AT&T, they froze our account, and our "free email" as well. Make no mistake... the only way to get through to !@#? like them, is for enough people to contact their local Attorney General's Office and file your complaint! The A.G. office works for the people. Their game is that they will say anything to get your business, or rather your money, then provide the utmost in sh**ty service, then put you into collection under a breech of contract that they control over you for upwards of 2 to 3 years!
Jeanski
Buffalo,#3Consumer Comment
Sat, August 11, 2012
I also fell for the U-verse salesman, but in my case it worked out OK. I made sure everything she said was in writing on the contract. I've had some minor technical problems but nothing major.
The other day I was at the AT&T store getting a new phone. The tried to sell the U-verse and I told them I already had it and had some minor issues I found irritating (mostly with the DVR recording shows). They offered me a phone number that was two tiers above the usual customer service dweebs. You might try going to your local AT&T store and seeing if they'll provide you with that number.