- Report: #10553
Complaint Review: AT&T Broadband Internet Service - Nationwide
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AT&T Broadband Internet Service
Nationwide, U.S.A.
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AT&T internet service had something to hide ripoff?
At around the time that Excite was going bankrupt, I was trying to decide which cable internet provider I was going to use. I was an AT&T Excite customer which was transferred to Charter Communications when the Excite situation was going on. I was informed that AT&T would be utilizing a different platform to offer internet and because of my positive experience with them to this point, I wanted to continue my service with them so on Dec 1, 2001, I corresponded with Alexandria at AT&T Broadband via internet chat (session ID #1481885) to get a question answered about their internet up and down speeds. I was given the same response after several failed attempts - "blazing fast". Although I tried to get clarification for this in kilobytes per second, she did not seem to want to answer this question.
On my final request for more detailed information, I was given the response of "I am sorry but my company policy doesn't permit me to (give detailed information about up and down speeds)". I then asked for a name and a phone number of someone who would be able to give me this information. I was only trying to make an informed choice as to whether or not to stay with AT&T for their internet service. She ignored my request several times. I finally commented with "I think you or your company is trying to hide something...". She disconnected our chat at that point. I was truly disappointed with the way this situation was handled. Needless to say, AT&T lost a potential internet customer.
On my final request for more detailed information, I was given the response of "I am sorry but my company policy doesn't permit me to (give detailed information about up and down speeds)". I then asked for a name and a phone number of someone who would be able to give me this information. I was only trying to make an informed choice as to whether or not to stay with AT&T for their internet service. She ignored my request several times. I finally commented with "I think you or your company is trying to hide something...". She disconnected our chat at that point. I was truly disappointed with the way this situation was handled. Needless to say, AT&T lost a potential internet customer.
