- Report: #1257052
Complaint Review: AT&T U-Verse - Internet
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Author Not Confirmed
Why?
AT&T U-Verse
Internet, USA
Phone:
866-861-6075
Web:
www.att.com/shop/tv/u-verse.html
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AT&T U-Verse AT&T U-Verse Illegal Contract Scam And the Cheating Deceptive Sales Representative Nashville Tennessee
I had first started out over a year ago with signing up for an AT&T U-Verse package. The offer they has was for the regular internet service and the family TV package combo for about $80 a month with a 12 month contract. I had decided that after the twelve months I was going to cancel as their internet service was very bad even after calling in and complaining about it. I called within two weeks of the contract's expiration period to cancel out the service and the deceptive sales rep said that since I had such a bad experience they would come out and put in their highest speed internet for the last two weeks for a trial and no obligation. Well I had agreed to see how it would go and they came out and placed a new box in and setup the service. During the final two weeks I had tried it out and it was not much better than what I had before and also on top of that they did bill me for the higher priced service for two weeks which the representative said it was a trial. After I called in again to cancel out the service, the new sales rep said that he could offer the same service that had had last year at the same price and "without any contract" and they would put it their newest cable modem which would fix all the speed issues. Well again the service tech came out, put in new lines thought-out the house and put in the new equipment for the internet and tv. The service worked ok for a few weeks and got progressivly worse as time went on. My wife was complaining so much that her computer was not even usable after the new equipment was installed. Well I continued for about three months and at that time I said that this is not working out for me and had contacted the local cable company to put in their internet service which has always worked well in the past. When I called up AT&T to cancel out the U-verse service, the representative said that I was in a contract and that they would have to charge me a $150 fee if I terminated. I was shocked to hear that and I told him that I never signed up for a continued contract and I was told by their other sales rep that there was no contarct and I could cancel any time. Well at that point I was put on hold for 20 minutes and when he came back he said that they couldn't do anything about the $150 termination fee. I told the representatiive at that point that I had never signed or agreed to any contact and that we could end things on good terms by canceling out my service without any fee or if they refuse I would never ever deal with anything AT&T again. Well he said that there was nothing he could do and I would be charged the fee. So after this bad experience I for one am not paying them anything more as they have ripped me off and had lied with their two week high-speed internet trial and also the no-contract agreement which they lied about and apparently put me on contract without my knowledge or consent. My experience is that AT&T is quite deceptive and fraudulant at the way they do business.
