Complaint Review: at&t wireless - cerritos California

Leia - I Worked for Young American PROCESSING NOKIA REBATES. You're telling me that I never did that? It was all just my imagination? At the time of this complaint, 2002 I was working for Young America on Circuit City Nokia queue Meaning I took calls for both clients. Nokia DID offer rebates. I don't know how long you have worked selling Nokia phones, but maybe you've been part of the problem telling you're customers to send things to ATT that are not ATT rebates! To get back to the Original poster, if they are ven on this site anymore... When you got the letter back stating offer expired, what PO BOX did you send to? There is one PO Box for original submissions. That gets closed 1 week after the original postmark date. If you have to resubmit your information, you have to send to the PO Box listed on your denial letter. Failing to do so, will get your letter returned with the red 'po box closed' on it. At that time, all you SHOULD have had to do was call the number on the rebate form, and advise them 'hey, i was told to resumit, i did, it says its closed.' they would have determined if you sent to the wrong address, if yes and there was still time for you to resubmit, then they would have had you resumit. If it was the correct address, then you had not resubmitted in the proper amount of time. Now, say you had called Nokia Rebate Center and told them what address you sent to. They key that in to their computer to find out which rebate you are talking about, and they find that this is not their PO Box, but find that it is in ATT's Help File. Nokia reps were not allowed to transfer to ATT (because of problems with ATT being backed up) so we had to transfer to ATT csutomer Care, explain to customer care what the problem was, give them the correct number for the ATT rebate centre and have them call that number for you. The problem them became: ATT Customer Care did not know the difference between Nokia Rebate Centre and ATT Rebate Centre. THEY thought it was the same place. And that is where you got passed around soo much.

Hey, I used to get this call all the time! I've said it 100 times before, and I'll say it 100 times again. NOKIA DOES NOT OFFER REBATES ON OUR PHONES. We sell them at retail value. Since you bought it through AT&T you would be getting your rebate from them... NOT NOKIA. NOKIA DOES NOT, WILL NOT, HAS NEVER HAD ANY REBATES. When we sell a phone to a customer, they buy it straight out.. no break, no contract, no rebates, no nothing. THE SERVICE PROVIDER OFFERS THE REBATES. If there is a problem with your rebate, call At&T, don't take s**t and ask for a supervisor. To be honest, new reps come on the floor of EVERY company so often and there are so many people who are fed mis information that more than half of any call center doesn't know what the hell their talking about CALL AT&T

AT&T Wireless is your service provider. Nokia is your equipment manufacturer. Nokia offered you the rebate. Nokia declined your rebate. Take it up with Nokia. In addition to NOT being your equipment manufacturer, AT&T is not your mommy or your personal secretary. Why are you calling Customer Care to talk about your rebate problem? That's like calling your cable company to whine when you don't get the rebate on the new TV you just bought. We didn't decline you, and we can't make Nokia honor it. Again, take it up with Nokia. When you call Nokia's Rebate Center, the IVR gives you the option to press a # (I think #2) if you were declined & want to find out why. Because Nokia doesn't want to have to deal with it, they route you to AT&T Wireless' Care if you press #2, so we can tell you. How sweet of them. Here's the hint: STOP PRESSING 2!!!!!!! Route yourself directly to the Nokia Rebate Center by pressing 0, or any option OTHER THAN #2, and talk to the Nokia rep directly! That's what we do when we talk to them! If you don't like the answer the Nokia rep gives you, ask to talk to a Nokia supervisor. If the supervisor doesn't help you, call Nokia itself at their main number! If I were a consumer in your position, I would be complaining to High Heaven, BUT TO THE COMPANY THAT DID IT!!!!!!!!!! On a personal level, I agree with you--the rebate stuff is total crap. I talk to a lot of customers who are declined for no reason I can see, and I think the equipment manufacturers give customers the run around when they call trying to resolve the issue. Things might improve if you would correctly identify the problem--Nokia's rebate offer and setup, and take the complaint where it BELONGS--Nokia! If you don't have Nokia's main number, call Care--they can give it to you (the MAIN number, not the Rebate Center #). Call and let them know you feel screwed over. Let them know this WILL affect your next equipment-purchasing decision, let them know you WILL tell your friends, post to consumer groups such as this, and spread the word about how NOKIA treats their customers. Don't slam a company that has nothing to do with the problem. AT&T didn't cause your problem, and AT&T can't solve your problem. It's between you and Nokia.

EDitor's Comment:

The Rip-off Report stands firmly behind the complaint. Any fool can see the connection - AT&T markets Nokia phones, so they are part of the scheme. EDitor-in Chief ED Magedson