Steven
Phoenix,#2Consumer Comment
Mon, April 26, 2004
I had almost the same experience: in order to make me switch from Q-West, AT&T promised me a $ 10,- credit for 12 months. I even have that in writing from them. When the credit did not show up in the bill the "resolution specialist" told me that the rep made a mistake and was not supposed to make such an offer. "The computer system would not allow this $ 10,- credit..." Then she offered me something else that would result in less than the promised $ 120 credit over 12 months. I would guess that their reps are tought to make any kind of offer when they are in training, once when the customer has switched promises don't count anymore. It is just rediculous for a company like AT&T that they are claiming not to be in control of what their employees are doing and that they won't take responsability for their employees actions.
Steven
Phoenix,#3Consumer Comment
Mon, April 26, 2004
I had almost the same experience: in order to make me switch from Q-West, AT&T promised me a $ 10,- credit for 12 months. I even have that in writing from them. When the credit did not show up in the bill the "resolution specialist" told me that the rep made a mistake and was not supposed to make such an offer. "The computer system would not allow this $ 10,- credit..." Then she offered me something else that would result in less than the promised $ 120 credit over 12 months. I would guess that their reps are tought to make any kind of offer when they are in training, once when the customer has switched promises don't count anymore. It is just rediculous for a company like AT&T that they are claiming not to be in control of what their employees are doing and that they won't take responsability for their employees actions.