Rachel
San Antonio,#2UPDATE EX-employee responds
Fri, June 27, 2003
Was this consumer contacted by "AT&T" or did they contact AT&T? We were only allowed to offer certain "Specials" during certain parts of the year. Being able to do this also meant a familiarity with which code meant which special. Phone service is turned on within three days however that doesnt mean that when you plug in your phone it will automatically work. - thus you have to deal with installation. The only people who get some charges "waived" are those who qualify for special needs based programs. EVery New Customer has to go through a credit check - many were often irate because we generally could not process their service untill the deposit was recieved. I cannot speak for many of my former coworkers but I personally did my best to be honest with my customers - If I truly believed that they were better off staying with their current company (our competitor) I told them so. I was often left cleaning up the messes of some of my coworkers...who OFTEN made mistakes in processing their orders because all they cared about was getting that sale or because the SUpervisors spent more time searching thier internet then reading their KMS(it had ever sort of information youc an imagine - I spent hours reading it and finding discounts that noone knew about because they didn't read it). We were not comissioned however we have to have a sales rate of 25% or else we would be fired. There were some pretty crooked people there. I'm really sorry that you didn't get what you were promised because it is AT&Ts policy to carry out those promises....and as you may know all of AT&Ts calls are recorded/monitored so they do have proof that they owe some discounts. I can say however that the Telemarketing company that I worked for - ABACUS COMMUNICATIONS which is one of two (Lees SUmmit) that may have handled this gentlemens local service laid off most of their employees. Including myself which I don't mind - I couldn't stand how unscrupulous some of those people were. I feel terribly for what happened to this man and I really hope maybe AT&T will learn to do better background screening on their out-sourced call center workers better. God Bless.