- Report: #60709
Complaint Review: AT&T - Aurora Illinois
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Author Not Confirmed
Why?
AT&T
www.at&t.com1 Aurora, 60572-8212 Illinois, U.S.A.
Phone:
800-532-7486
Web:
N/A
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AT&T Ripoff Nationwide
Promisses promisses:
The representitive that I initially spoke with promissed (afer much haggleing) $5.00 off for 3 mo. than 6 mo.and evetually 1yr.
In addition a $25.00 certificate to be applied to my bill.
I was told 3days for connnection to be complete. 32 days later a tech came out to hook up 2 wires,(he had to borrow my ladder to get to the roof)paperwork and above mentioned 15 min. $75.00 they added to my bill (the 1st and 2nd reps. said there would be no instalation or hook up fees.) yep! 1 thats right! There they were on my 1st bill. Needless to say they forgot about that $25.00 that not 1 but two reps promissed I would recieve.
This is just the "sprout in the forrest" of lies
that I recived from these well trained group of liars I got entangled with.... I'm thinking fraud is a prerequisite for employment. Since then I have tried another phone co. and of corase AT&T still keeps sending me more bills with intrest accruing hourly.
Richard
lakeside, California
U.S.A.
The representitive that I initially spoke with promissed (afer much haggleing) $5.00 off for 3 mo. than 6 mo.and evetually 1yr.
In addition a $25.00 certificate to be applied to my bill.
I was told 3days for connnection to be complete. 32 days later a tech came out to hook up 2 wires,(he had to borrow my ladder to get to the roof)paperwork and above mentioned 15 min. $75.00 they added to my bill (the 1st and 2nd reps. said there would be no instalation or hook up fees.) yep! 1 thats right! There they were on my 1st bill. Needless to say they forgot about that $25.00 that not 1 but two reps promissed I would recieve.
This is just the "sprout in the forrest" of lies
that I recived from these well trained group of liars I got entangled with.... I'm thinking fraud is a prerequisite for employment. Since then I have tried another phone co. and of corase AT&T still keeps sending me more bills with intrest accruing hourly.
Richard
lakeside, California
U.S.A.
1 Updates & Rebuttals
Rachel
San Antonio,Texas,
U.S.A.
I worked for the company that did AT&T Local SVC for IL& OH
#2UPDATE EX-employee responds
Fri, June 27, 2003
Was this consumer contacted by "AT&T" or did they contact AT&T? We were only allowed to offer certain "Specials" during certain parts of the year. Being able to do this also meant a familiarity with which code meant which special. Phone service is turned on within three days however that doesnt mean that when you plug in your phone it will automatically work. - thus you have to deal with installation. The only people who get some charges "waived" are those who qualify for special needs based programs. EVery New Customer has to go through a credit check - many were often irate because we generally could not process their service untill the deposit was recieved. I cannot speak for many of my former coworkers but I personally did my best to be honest with my customers - If I truly believed that they were better off staying with their current company (our competitor) I told them so. I was often left cleaning up the messes of some of my coworkers...who OFTEN made mistakes in processing their orders because all they cared about was getting that sale or because the SUpervisors spent more time searching thier internet then reading their KMS(it had ever sort of information youc an imagine - I spent hours reading it and finding discounts that noone knew about because they didn't read it). We were not comissioned however we have to have a sales rate of 25% or else we would be fired. There were some pretty crooked people there. I'm really sorry that you didn't get what you were promised because it is AT&Ts policy to carry out those promises....and as you may know all of AT&Ts calls are recorded/monitored so they do have proof that they owe some discounts. I can say however that the Telemarketing company that I worked for - ABACUS COMMUNICATIONS which is one of two (Lees SUmmit) that may have handled this gentlemens local service laid off most of their employees. Including myself which I don't mind - I couldn't stand how unscrupulous some of those people were. I feel terribly for what happened to this man and I really hope maybe AT&T will learn to do better background screening on their out-sourced call center workers better. God Bless.
