- Report: #208174
Complaint Review: AT&T - Dallas Texas
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Author Confirmed
Why?
AT&T
PO Box 6300047 Dallas, 75263 Texas, U.S.A.
Phone:
800-585-7928
Web:
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AT&T Doesn't Accept Electronic Payment Dallas Texas since electronic payment isn't accepted the payment is late Dallas Texas
I was zapped for a $5 late fee from AT&T even though the bill was paid on time from my Bank of America bill pay.
When I quizzed the bank why the payment was marked late they responed:
The payment method is determined automatically by our system. One of the main factors is the method by which payees prefer to receive payments. If a payment can be issued electronically, we attempt to do so because it is the most efficient method.
At this time AT&T (SBC-AR,KS,MO,OK,TX) does not accept electronic payments.
The bank is forced to mail the payment to them which takes forever compared to electronic payment.
I tried to respond to AT&T via the Web site but it doesn't offer any e-mail options. AT&T thinks I'm supposed hang on the line forever to even get a response from them.
I think this is just archaic this day in age not to be able to respond to a company that won't accept e-mail or electronic payment. It takes almost a week to pay my bill but all my other bills have already cleared and paid.
Thomas
Pasadena, Texas
U.S.A.
When I quizzed the bank why the payment was marked late they responed:
The payment method is determined automatically by our system. One of the main factors is the method by which payees prefer to receive payments. If a payment can be issued electronically, we attempt to do so because it is the most efficient method.
At this time AT&T (SBC-AR,KS,MO,OK,TX) does not accept electronic payments.
The bank is forced to mail the payment to them which takes forever compared to electronic payment.
I tried to respond to AT&T via the Web site but it doesn't offer any e-mail options. AT&T thinks I'm supposed hang on the line forever to even get a response from them.
I think this is just archaic this day in age not to be able to respond to a company that won't accept e-mail or electronic payment. It takes almost a week to pay my bill but all my other bills have already cleared and paid.
Thomas
Pasadena, Texas
U.S.A.
2 Updates & Rebuttals
Thomas
Pasadena,Texas,
U.S.A.
Electronic Payment Accepted
#2Author of original report
Thu, September 28, 2006
After doing what the Bank had instructed an Electronic payment was accepted. This only takes three to four days where a mailed payment takes seven to eight days. I'm happy this was ironed out.
Thomas
Pasadena,Texas,
U.S.A.
AT&T Reply
#3Author of original report
Thu, August 31, 2006
A representive of AT&T assured me that they accept electronic payment. I told the Bank of America about it and they said even they make mistakes. I was instructed to delete current locations in Bill Pay and then repost it. I just hope it works better. AT&T has promised to refund the $5 after hearing what happened.
