- Report: #1379950
Complaint Review: ATT - Internet
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Author Not Confirmed
Why?
ATT
Internet, USA
Web:
Att.com
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Business Rating:
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ATT ATT WIRELESS ATT PUT FRAUDULENT CHARGES IN MY BILL Internet
ATT placed fraudulent charges on my bill, and forced me to pay for it. They claimed it would go to collections, if I did not pay. I have 15G data to use in a month. I work from home. I am only out of a wifi area about 2% of the time. They charged me multiple overages for data I never used. I called month after month trying to resolve the issue. They refused to help, and they insinuated I was lying. I would have to pay as much as 40 dollars extra a month on my bill to cover the fraudulent charges. My phone setting are correct. My apps are always closed. I am in a strong wifi setting 98% of the time. I took my phone in to be evaluated by ATT, and they said my setting were correct. Still they pointed fingers at me, instead of addressing the issue. I moved on to Sprint. I contacted ATT online, and they said I was whining, ranting, and lying. This is how they treat their customers. I have screen shots of all interactions. Please do not use this horrible company. They steal from their customers.
