- Report: #471689
Complaint Review: AT&T - Internet
-
Author Confirmed
Why?
AT&T
att.com Internet, U.S.A.
Phone:
800-288-2020
Web:
N/A
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AT&T BILLED FOR A DIFFERENT DSL PLAN INTERNET
WHEN I CANCELLED MY TELEPHONE SERVICE LAST MAY-2009 DUE TO UNAUTHORIZED ADDITIONAL PH0NE SERVICE THAT WAS CHARGED ON MY ACCOUNT, I ORDERED A DSL SERVICE AGAIN FROM AT&T WITHOUT A PHONE LINE (THE AGENT TOLD ME THAT IT WAS A DRY-LOOP). THE AGENT THAT I TALKED TO TOLD ME THAT I WOULD BE PAYING $19.95 PER MONTH, NO ADDITIONAL CHARGES AND I COULD CANCEL IT ANYTIME I WANT TO. THE AGENT/REPRESENTATIVE NEVER GAVE ANY CONFIRMATION NUMBER NOR PUT A NOTE IN HIS COMPUTER ABOUT THE TRANSACTION.
WELL, I RECEIVED MY PAPER BILL JULY-18,2009 I WAS CHARGED $29.00 FOR IT.
I CALLED THEIR CUSTOMER SERVICE JULY-20, 2009 AND TOLD THE TWO AGENTS THAT I'D TALKED TO ABOUT MY PROBLEM. BOTH OF THEM TOLD ME THAT THERE WAS NOTHING IN THEIR RECORDS THAT I ORDERED A BASIC DSL WHICH IS $19.95.
I ORDERED THIS BASIC DSL WHICH IS $19.95/MONTH AND NO ADDITIONAL CHARGES, AGAIN, AND THE SECOND AGENT THAT I'D TALKED TO TOLD ME THAT IT HAS A 12-MONTH COMMITMENT. I AGREED TO THAT AND THE SERVICE WILL START JULY-23,2009.
I RECEIVED A REFUND ON THOSE STUPID CHARGES FROM OAN, AND NOW I WAS CHARGED FOR SOMETHING I NEVER ORDERED, AGAIN.
HOW GREAT A COMPANY IS AT&T HIRING MORONS FROM OVERSEAS WITH AMNESIA AND CHARGING CUSTOMERS WITHOUT ANY AUTHORIZATIONS.?
Marty
Lynwood, California
U.S.A.
WELL, I RECEIVED MY PAPER BILL JULY-18,2009 I WAS CHARGED $29.00 FOR IT.
I CALLED THEIR CUSTOMER SERVICE JULY-20, 2009 AND TOLD THE TWO AGENTS THAT I'D TALKED TO ABOUT MY PROBLEM. BOTH OF THEM TOLD ME THAT THERE WAS NOTHING IN THEIR RECORDS THAT I ORDERED A BASIC DSL WHICH IS $19.95.
I ORDERED THIS BASIC DSL WHICH IS $19.95/MONTH AND NO ADDITIONAL CHARGES, AGAIN, AND THE SECOND AGENT THAT I'D TALKED TO TOLD ME THAT IT HAS A 12-MONTH COMMITMENT. I AGREED TO THAT AND THE SERVICE WILL START JULY-23,2009.
I RECEIVED A REFUND ON THOSE STUPID CHARGES FROM OAN, AND NOW I WAS CHARGED FOR SOMETHING I NEVER ORDERED, AGAIN.
HOW GREAT A COMPANY IS AT&T HIRING MORONS FROM OVERSEAS WITH AMNESIA AND CHARGING CUSTOMERS WITHOUT ANY AUTHORIZATIONS.?
Marty
Lynwood, California
U.S.A.
