- Report: #50205
Complaint Review: AT&T - Internet
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Author Not Confirmed
Why?
AT&T
http://www.att.com Internet, U.S.A.
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AT&T Rip-off Unlimited Calling Plan Fraud Internet
I ordered the unlimited calling plan, which is supposed to be a plan where a call to anyone who also has AT&T is free. My son calls two numbers regularly, they have AT&T. Each month, however, these phone numbers appear on our bill.
Each month I have to call them to correct the bill. Each month I am promised that it won't happen again. This last month (the 4th month now) I asked to speak to a supervisor and was told that there wasnt one! What call center operates without a supervisor?? I cancelled my service and sent a letter to AT&T legal threatening FRAUD action, and that I wanted them to correct the bill. This was late February.
Today, 3/22/03, I got a collection phone call from AT&T! I advised them of the problem, they gave me a "Customer Service" rep who could not fix the problem! I was told I'd have to wait for a "letter of credit" in the mail.
BEWARE!!! DON'T PATRONIZE AT&T!!!
Brad
Snohomish, Washington
U.S.A.
Each month I have to call them to correct the bill. Each month I am promised that it won't happen again. This last month (the 4th month now) I asked to speak to a supervisor and was told that there wasnt one! What call center operates without a supervisor?? I cancelled my service and sent a letter to AT&T legal threatening FRAUD action, and that I wanted them to correct the bill. This was late February.
Today, 3/22/03, I got a collection phone call from AT&T! I advised them of the problem, they gave me a "Customer Service" rep who could not fix the problem! I was told I'd have to wait for a "letter of credit" in the mail.
BEWARE!!! DON'T PATRONIZE AT&T!!!
Brad
Snohomish, Washington
U.S.A.
