Suzee
antioch,#2Author of original report
Fri, November 04, 2011
It is now Nov 3rd and I still don't have internet or phone service from AT&T. My present internet and phone provider - Brighthouse - refuses to release my phone numbers on a weekend. Can you believe that? So my AT&T service can't be installed - get this - THIS MONTH!!!!!!! I have been trying since Oct 24, 2011 to get phone and internet service from AT&T. I work from home, moved from another state and am NOT making any money due to AT&T. India sure is making money though, that's all you talk to. My job requires certain phone requirements and AT&T is the ONLY service available in my area. Brighthouse flat out lied to me about giving me what I needed for my job and when I called later to verify what services I was getting I was told that wasn't possible. The agent knew when she was signing me up my job was in jeopardy from her lies but went ahead and took my order for her commission. When I found out, my only other choice was AT&T. I went from bad to worse. How will will my employer wait and keep a job for me while I jerk around with these phone/internet companies? Then, to top it off, I opted to connect my AT&T service myself to save $175. When they called with the "good news" that if I changed all of my phone numbers AGAIN, I could have service connected on Nov 5th, they would send someone out to connect me. When I said it's FREE, right??? the Indian said oh no, it is $149 service charge! And when I asked what my monthly charges are going to be now, he increased it by $20. AT&T service SUCKS!!!!! How do they get the monopoly on areas? Who allows this? These companies are not regulated by the government at all and can make the rules and prices as they go and we are at their mercy, like me who has to put up with it because I work from home and have to have these services.