- Report: #1150371
Complaint Review: AT&T - Nationwide
-
Author Not Confirmed
Why?
AT&T
Nationwide, USA
Phone:
611
Web:
att.com
Categories:
Business Rating:
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AT&T att wireless Company bills us for international calls ALTHOUGH THEY ARE BLOCKED Nationwide
We have 15 lines in our company with AT&T. All of them are currently blocked to international meaning that you can not dail an outgoing call anywhere outside the US, which means (to me) that if I have an unlmited plan for $100 a month, and all other calls are blocked: I will get a bill for a $100 a month.
The reason we wanted to block anything beyond our plan is to be able to control expensses.
My employees use the company smartphone all day long and dial hundreds of numbers every week. Some found on websites, some are hidden and simply clickable from an icon or a link. We assume, after blocking international that the phone simply will not ring at all if the call is being charged beyond the plan - international fees.
However at&t, till this day, lets the phones dail to all countries with the same country code as the USA which is: 1.
In other words, if I grab my phone and call Canada or the carebeans - The phone will ring and I will be billed. As oppose to dailing to Europe for instance.
Instead of programming their system in accordance with the THREE DIGIT codes that seperates the US from the non US countries, and block these as well whenever a consumer requests an international call blocking, they prefer to call it: the North american continent and claim that they can not block calls to such locations since they have the same (#1) country code as ours here in America.
When you call and complain they say they can not help. when you ask for a supervisor- YOU GET CREDIT INSTATNLY.
when I asked to block a non US area codes - they said it's not possible.
Finally they gave 2 solutions:
1) Before every phone call we make - to check the area code online to make sure it is an american one. (This option will slow down our operation significally).
2) Every time I get such charges - simply to call them and request a refund. (Which sounds abusrd to me)
What reason do they have not to block non US area codes if not to sell us their int. plans or for charging us for phone calls we did not intent to pay for?
I have all the names, department and records of my conversations with them.
Waiting for a response from the Customer Service Manager in TN at this point
