- Report: #1465109
Complaint Review: AT&T - Phoenix Arizona
Reported By:
Paulette -
Phoenix, Arizona, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
AT&T
Phoenix, 85027 Arizona, United States
Phone:
623-203-6452
Web:
www.att.com
Categories:
Business Rating:
(0)
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AT&T Promised unlimited data with overage charges first month. Promised free cell phone - getting charged 50% of the cost. Promised bill that reflects this promises within 2-3 months. Still overages 7 months into the contract. Phoenix Arizona
I contacted AT&T for Internet Service because I understood it could be bunded with Direct TV. During the install, a home sales rep came to the house promoting a free cell phone and unlimited data. I thought about it for a few weeks and contacted Ontonio to come to the home and discuss.
We looked at all costs, and the monthly cost reflected a lower rate than I was paying, separately, to other carriers. So he signed me up for the free cell phone promotion. I already had internet service, and the representative said he would put me on unlimited data.
Within a week or 2 I got a text saying my data was exceeded and they would bill my account $10 for another megabyte. I later found out this was an issue with the internet service and not the phone. They changed my plan resulting in additional charges.
After paying outrageous activation fees, my bills have "stabilized at $166/month for internet and phone. I was unable to bundle with Direct TV because I live in a condominium complex that is already contracted. I told Direct TV this when I signed on, as well as AT&T. After efforts to bundle, they said they were sorry - they couldn't because of the condominium agreement.
So now, after paying literally hundreds of dollars to makes these changes, I am paying higher rates and AT&T has not honored their original agreement. I'm still paying 50% for the "free" phone, and with every complaint, they simply tell me to give it time. I have visited the corporate store in Deer Valley, and initially thought I would get help. However, after returning 2 weeks in a row (because they did not contact me as promised), I was told they reported the issue to AT&T Home Entertainment, who came to my home, and a month later, still no results.
