- Report: #1354567
Complaint Review: Audi Financial Services - Nationwide
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Author Confirmed
Why?
Audi Financial Services
Nationwide, USA
Phone:
1-888-237-2834
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Audi Financial Services AFS Audi Financial Services Crooks Hillsboro, OR Nationwide
After having my car totaled I called Audit Financial Services on 01/13/2017 about my payment and the payoff on the car. I ask the Customer Service Rep. if I need to make my car payment and he said “NO” your insurance have contacted us and you do not need to make January payment and we have given your insurance the payoff balance”.
2 weeks later I received an email that I own $1000.00 for my deductible plus a car payment. My insurance waved the deductible. Called AFS customer service Rep. about the balance, she informed me that my insurance has a $1000 deductible and that it was not waved and to get in contacted with the insurance company after going back-and-forth and her quoting the training manual to me.
I asked for a copy of the insurance statement and she could not bring it up in the system. I asked about “My so called late car payment” and again quoting from a training manual of what was in the notes from the conversation when I called about making the payment which was NOT what was said. I called my insurance for a statement of the payoff and waved deductible.
Call back to AFS and the person said that they are going to waved the deductible (like they are doing me a favor) and said that he will look up the recording to see what was said in the conversation about the car payment. 3 or 4 days later no call back about the recorded conversation so I call and now they say the recording is not a document it’s for quality prepossess. Audit Financial Services are CROOKS
2 Updates & Rebuttals
0 balance
#2Author of original report
Mon, February 13, 2017
After 5 emails to top CEO's of Audi USA about my "so call" late car payment. I now have a 0 balance. Thank you Audi CEO and VP's
FloridaNative
Palm Beach Gardens,Florida,
USA
Protect yourself
#3Consumer Comment
Sun, February 12, 2017
Whenever you are in an accident and relying on insurance proceeds it is best to protect yourself by making the payments until the payoff check is received by the lender and applied to your account. Why? Because you signed a contract at the time of the loan that says you will make the payment by the due date.
Insurance companies move slowly. They don't care if they get the payoff to your company in time or not. The lender has to report late payments if you don't pay on time. That becomes a long term hit to you on your credit report if the payment is late. As to the deductible, the lender has nothing to do with the insurance deductible. All they do is provide the payoff amount and your insurance co sends in the amount that your vehicle is worth - which may or may not cover the outstanding balance due to the finance company.
Protect yourself. Make your auto payments on time until the payoff is received and applied to your balance If you don't, it will affect your credit for a very long time.
