- Report: #1136945
Complaint Review: AuraVie - Internet
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Author Not Confirmed
Why?
AuraVie
Internet, USA
Phone:
8662169336
Web:
https://www.auravie.com/AuraVie-Skincare/
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Business Rating:
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AuraVie Online free sample seduction turned into rip-off Van Nuys CA CA
After doing an online survey of sort, there was this offer of a "free sample" by this AuaVie company for a shipping charge of $ 4.95. I accepted it and th package arrived with a packing list of only $ 4.95 with no other information on the fact that presumably I had only 10 days to cancel or I will be sent one per month at a ridiculous price of $ 98 or so! When the second package arrived less than 30 days later with the invoice for $ 98, I called to cancel right away.
When I called the number 866-216-9336 to complain, I was shocked to find out they had charged $ 98 twice, for the first one and then the second one. I would have agreed to just pay for one, but they offered only $ 45 disciunt on the second one and this really made me mad and thus this is my first ever SCAM report I have ever written in 20 years of online buying. I have both pcaking lists and when the price is NOT shown, they have no right to charge me the $ 98.
Apparently so many people have complained and why is this company still in existence with just a PO Box? And on Amazon the product is still on sale, mainly by people who got cheated! Wow, in the year 2014, there are still such open scam, and we are not even "old ladies" but regular people who serve the net and buy online all the time. There should be some lawyers who would take up this case and shut down the company right away!
1 Updates & Rebuttals
Ken
Colorado,Here's from their Terms and Conditions..NOT even in "fine print"..
#2Consumer Suggestion
Tue, April 08, 2014
RISK FREE TRIAL: Our Risk Free Trial policy requires You to understand certain important dates. The policy, and the important dates for You to know, are as follows:
OFFER TERMS: By placing your trial order today you'll be shipped a 30 day supply of AuraVie SkinCare for $4.95 S&H. Try it for 10 days to experience the benefits and if for any reason this system is not for you, call our Customer Care toll-free at 866-216-9336 within your 10-day trial period to cancel. If you are satisfied, do nothing and you agree to be charged $97.88. Plus you agree to be enrolled in our 6 Month VIP Membership Program and 45 days from your initial order date and every 30 days thereafter for a maximum of 165 days (5 cycles), you will receive a fresh supply of your system for the same low price (Free Shipping). Your last shipment (6th cycle) is absolutely free, just pay $14.95 S&H, and an email will be sent to you for your confirmation to continue in the program. Cancel your VIP Membership at anytime. Please read our terms and conditions for more details. Offer available while supplies last.
Regardless of whether You cancel Your Risk Free Trial in a timely fashion or not, You will be responsible to pay the shipping and handling charges associated with Your Product (currently ranging between $2.95 and $9.95, depending on the Product ordered). You agree that we can charge Your credit card for this amount, and You agree to pay such amount regardless of whether You cancel Your Risk Free Trial in a timely fashion or not. No refunds will be issued for shipping and handling charges.
Risk Free Trial is limited to 1 offer per household.
All California orders are subject to applicable sales tax.
YOU UNDERSTAND THAT THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION AND THAT YOU WILL BE LIABLE FOR PAYMENT OF PRODUCT THAT WAS SHIPPED TO YOU, AND FUTURE SHIPMENTS OF PRODUCT, IF YOU FAIL TO NOTIFY US TO STOP SUPPLYING THE PRODUCT TO YOU.
CANCELATION OF ORDER. If You wish to cancel future deliveries of the Product and You are within the Risk Free Trial Period, then call AuraVie SkinCare Customer Care toll-free at 866-216-9336 within your 10-day trial period to cancel. We will issue you an RMA number and you then simply return the unused portion of the product within 30 days from the order date, and you will NEVER be billed, that is, unless you do not return the product within the time allotted. If You wish to cancel future deliveries of Product outside of the Risk Free Trial, then You must call Our Customer Service Department toll-free at 866-216-9336 and request that such future shipments be terminated. Alternatively, you can send an email requesting cancellation to [email protected]. When emailing us, please include your full name and address, as well as the name of the Product(s) that You ordered. Your request for termination, whether by phone or email, will be processed immediately; however, subject to our refund policy (described below) You will be responsible for payment for any Product that has either (i) already been shipped to You or (ii) already being delivered to You at the time of Your call.
Guess you somehow missed this..right?
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