- Report: #114631
Complaint Review: Aurora Loan Services - Scottsbluff Nebraska
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Aurora Loan Services
NE Scottsbluff, 69363-1706 Nebraska, U.S.A.
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Aurora Loan Services Retroactive increase on 1st mortgage payment; sent to collections with nothing in writing Scottsbluff Nebraska
My loan was sold to Aurora Loan Services one month ago. Already, I've had to spend over two hours on the phone with them, and writing letters; and I'm afraid my problems are just beginning.
After my loan was sold to Aurora Loan Services, I paid the amount required by Aurora as shown on the loan payment coupon they included on their welcome letter. On Oct 22, 2004 (21 days after the due date for the first month's mortgage with Aurora), I received a phone call from Aurora Loan Services collections department saying that I had paid 10% less than I owed. When I double-checked their loan coupon, as well as my original amount due (with my previous mortgage lender), the amount their collections department claimed I had paid was equal to the amount shown on the loan coupon.
When I called their collections department back, Jason rudely told me that it was acceptable for them to retroactively charge me for something that they had never told me (in writing) that I owed. They told me I would have to speak to customer service to see why that amount was owed. Neither Jason nor his supervisor, Melissa showed any concern about the fact that I had never been notified in writing that I owed more than I had paid.
When I was transferred to customer service, that person initially said the same thing. When I pressed her on it, she admitted that the 10% increase (which she claimed was due to a miscalculation of the escrow account by my previous lender) shouldn't be due until December 1; but she had no way of reversing the charge until I got something in writing. She also couldn't explain to me why my mortgage payment is suddenly increasing 10% (which by the way is equal to the cost of my PMI). She initially said it was because my PMI wasn't included in the balance; when I read off the itemized list of costs, which did include PMI, and added up to the total I had paid, she immediately said that my taxes were more than double the amount I was paying (which magically adds up to the current cost of my PMI plus the cost of taxes). When I caught her out again, indicating that the officer who I signed my loan with stated that the taxes assessed were well over what the actual taxes were listed at, she claimed that "she would have to pull my file." She told me she'd call me back two days later to discuss.
I'm very concerned about a loan company that's already made this many blunders less than one month after my loan was sold to them. Is there any way that I can dispute the loan being sold to them?
Gail
Las Vegas, Nevada
U.S.A.
After my loan was sold to Aurora Loan Services, I paid the amount required by Aurora as shown on the loan payment coupon they included on their welcome letter. On Oct 22, 2004 (21 days after the due date for the first month's mortgage with Aurora), I received a phone call from Aurora Loan Services collections department saying that I had paid 10% less than I owed. When I double-checked their loan coupon, as well as my original amount due (with my previous mortgage lender), the amount their collections department claimed I had paid was equal to the amount shown on the loan coupon.
When I called their collections department back, Jason rudely told me that it was acceptable for them to retroactively charge me for something that they had never told me (in writing) that I owed. They told me I would have to speak to customer service to see why that amount was owed. Neither Jason nor his supervisor, Melissa showed any concern about the fact that I had never been notified in writing that I owed more than I had paid.
When I was transferred to customer service, that person initially said the same thing. When I pressed her on it, she admitted that the 10% increase (which she claimed was due to a miscalculation of the escrow account by my previous lender) shouldn't be due until December 1; but she had no way of reversing the charge until I got something in writing. She also couldn't explain to me why my mortgage payment is suddenly increasing 10% (which by the way is equal to the cost of my PMI). She initially said it was because my PMI wasn't included in the balance; when I read off the itemized list of costs, which did include PMI, and added up to the total I had paid, she immediately said that my taxes were more than double the amount I was paying (which magically adds up to the current cost of my PMI plus the cost of taxes). When I caught her out again, indicating that the officer who I signed my loan with stated that the taxes assessed were well over what the actual taxes were listed at, she claimed that "she would have to pull my file." She told me she'd call me back two days later to discuss.
I'm very concerned about a loan company that's already made this many blunders less than one month after my loan was sold to them. Is there any way that I can dispute the loan being sold to them?
Gail
Las Vegas, Nevada
U.S.A.
4 Updates & Rebuttals
Sharon
Vineland,New Jersey,
U.S.A.
Don't Delay
#2Consumer Suggestion
Sun, October 31, 2004
You are dealing with professionals who count on consumers not knowing their rights or doing anything about it. Here's what you need to know/do: 1. NEVER believe anything you are told over the phone. The company will later deny, deny deny. Unless you are in a state where you can legally record phone calls (and it might be worth looking into) unless you have it on paper what you were told is worthless. 2. You are probably in the beginning stages of a battle to keep your home, or at least lower your credit score. Contact a certified HUD counseling agency (PLEASE make sure they are HUD certified) and see what they can do/suggest. 3. If this continues, contact the department in your states that handles consumer complaints. Also send a letter to the FTC. 4. Worse comes to worse, hire a lawyer. But be careful: make sure that this attorney knows all about predatory lending, consumer fraud etc. Perhaps a web search is in order. I can't stress how important it is to find the right lawyer. I believe there should be legislation to protect the consumer against having their mortgage loans just assigned to other lenders without any regard for that lender's reputation and track record. The fact that mortgages can be sold off 4 or 5 times within xx number of years is totally unacceptable and extremely anti-consumer. Don't let this go on too long. Get outside help. Don't go it alone; you are up against a monolith who probably knows every trick in the book.
Sharon
Vineland,New Jersey,
U.S.A.
Don't Delay
#3Consumer Suggestion
Sun, October 31, 2004
You are dealing with professionals who count on consumers not knowing their rights or doing anything about it. Here's what you need to know/do: 1. NEVER believe anything you are told over the phone. The company will later deny, deny deny. Unless you are in a state where you can legally record phone calls (and it might be worth looking into) unless you have it on paper what you were told is worthless. 2. You are probably in the beginning stages of a battle to keep your home, or at least lower your credit score. Contact a certified HUD counseling agency (PLEASE make sure they are HUD certified) and see what they can do/suggest. 3. If this continues, contact the department in your states that handles consumer complaints. Also send a letter to the FTC. 4. Worse comes to worse, hire a lawyer. But be careful: make sure that this attorney knows all about predatory lending, consumer fraud etc. Perhaps a web search is in order. I can't stress how important it is to find the right lawyer. I believe there should be legislation to protect the consumer against having their mortgage loans just assigned to other lenders without any regard for that lender's reputation and track record. The fact that mortgages can be sold off 4 or 5 times within xx number of years is totally unacceptable and extremely anti-consumer. Don't let this go on too long. Get outside help. Don't go it alone; you are up against a monolith who probably knows every trick in the book.
Sharon
Vineland,New Jersey,
U.S.A.
Don't Delay
#4Consumer Suggestion
Sun, October 31, 2004
You are dealing with professionals who count on consumers not knowing their rights or doing anything about it. Here's what you need to know/do: 1. NEVER believe anything you are told over the phone. The company will later deny, deny deny. Unless you are in a state where you can legally record phone calls (and it might be worth looking into) unless you have it on paper what you were told is worthless. 2. You are probably in the beginning stages of a battle to keep your home, or at least lower your credit score. Contact a certified HUD counseling agency (PLEASE make sure they are HUD certified) and see what they can do/suggest. 3. If this continues, contact the department in your states that handles consumer complaints. Also send a letter to the FTC. 4. Worse comes to worse, hire a lawyer. But be careful: make sure that this attorney knows all about predatory lending, consumer fraud etc. Perhaps a web search is in order. I can't stress how important it is to find the right lawyer. I believe there should be legislation to protect the consumer against having their mortgage loans just assigned to other lenders without any regard for that lender's reputation and track record. The fact that mortgages can be sold off 4 or 5 times within xx number of years is totally unacceptable and extremely anti-consumer. Don't let this go on too long. Get outside help. Don't go it alone; you are up against a monolith who probably knows every trick in the book.
Sharon
Vineland,New Jersey,
U.S.A.
Don't Delay
#5Consumer Suggestion
Sun, October 31, 2004
You are dealing with professionals who count on consumers not knowing their rights or doing anything about it. Here's what you need to know/do: 1. NEVER believe anything you are told over the phone. The company will later deny, deny deny. Unless you are in a state where you can legally record phone calls (and it might be worth looking into) unless you have it on paper what you were told is worthless. 2. You are probably in the beginning stages of a battle to keep your home, or at least lower your credit score. Contact a certified HUD counseling agency (PLEASE make sure they are HUD certified) and see what they can do/suggest. 3. If this continues, contact the department in your states that handles consumer complaints. Also send a letter to the FTC. 4. Worse comes to worse, hire a lawyer. But be careful: make sure that this attorney knows all about predatory lending, consumer fraud etc. Perhaps a web search is in order. I can't stress how important it is to find the right lawyer. I believe there should be legislation to protect the consumer against having their mortgage loans just assigned to other lenders without any regard for that lender's reputation and track record. The fact that mortgages can be sold off 4 or 5 times within xx number of years is totally unacceptable and extremely anti-consumer. Don't let this go on too long. Get outside help. Don't go it alone; you are up against a monolith who probably knows every trick in the book.
